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IT America

Edison, NJ, United States

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Service Now Developer


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Edison, NJ, United States 


Information-Technology, Consultant

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Employment Type:

Contract - W2



Job Description:

We are looking dynamic candidates with very good communication skills. 
Required Qualifications:
• 0-5 years in Programming Experience preferably in Service Now  
• Bachelor's degree or equivalent
• Should be open to relocate anywhere in the United States.
Desired but not mandatory 
• Discussing the business requirements with clients and documenting them into process requests. 
• A Service Now expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with Knowledge of Content management. 
• Created many standard workflows which are being re-used and propagated and handled many custom events. 
• Responsible for the Service Now tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rules. 
• Created many scripts which includes Business rules (server side code) and also modified OOB. 
• Worked extensively on LDAP integrations. Very good understanding of Integration with these varieties of protocols: SOAP, JDBC, and ODBC. 
• Good knowledge on Single Sign on and event based integrations. 
• Setting up Configuration Management from scratch defining the CI classes and their relationships. 
• Created complex transform scripts in transforming the data into the SNOW database. 
• Created generalized framework for repeating problems and incidents. 
• Design and Implementation of service requests through service catalogue in service now. 
• Analyzed problems and create new solutions and new techniques. 
• Developed SLA and reporting. 
• Defining the process for each service request. 
• Creating scheduled tasks, monitoring the ticket queues and generating statistics. 
• Working knowledge of Knowledge articles, incidents, CMDB and dictionaries. 
• Creating catalogue items, workflows, inbound emails actions and update sets for service requests. 
• Check the change management document and verify the changes. 
• Assist in Release Management during product and patch releases. 
• Provided training sessions on ticketing tools, reporting and data entry. 
• Followed up with clients and customers on process requests, special requirements.
Even if you are not qualified, send me your resume. I will sure look into it.Service Now Developer

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