Skills : Infra Specialist
Location : Holliston, Massachusetts
Hourly Rate ($): $50
Senior Associate-Manager level position. The primary role of this position is to support the Global Operations Center. The L2 Centre Tech Lead - Networking is responsible for providing expert-level diagnosis & troubleshooting for Cisco based IPT customer networks. Will also be responsible for planning, performing and verifying a wide variety of customer moves-adds-changes (MACs) as well as the support of network design or redesign initiatives for new and/or existing clients. These changes range from simple admin changes to conversions to IPT services. As a secondary function the associate may also be called upon to perform new service installations.
DUTIES & RESPONSIBILITIES:
The L2 Centre Tech Lead will be responsible for any one or a combination of the following: resolving complex IPT issues; isolating configuration issues, installation and configuration of customer IPT networks, providing support to transport, circuit and/or IPT systems outages and related events. The Network Engineers may be required to prepare written documentation for customer deliverables, such as root cause analysis and statements of work, and perform other ad hoc duties as assigned.