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Magna Infotech (A Divison of Quess Corp Limited)

10-2-289/79, Shantinagar, Masabtank
Hyderabad, TS, India

Phone: 9347045295
Web Site: www.magna.in

Company Profile

L2/L3 - Avaya Aura Contact Center, Implementation & Support specialist


Job ID:



Hyderabad, TS, India 




per month

Job Views:


Employment Type:

Full time



Key Skills:

Avaya Contact Center, Avaya Aura, session manager, troubleshoot, install, support, AES, AIC, AACC, ACIS, SIP, H323, PBX, servers, gateways

Job Description:

Greetings from Magna InfoTech Ltd,

An excellent opportunity awaits you with one of our most renowned clients. Whether you are a fresh graduate beginning your career or an experienced professional looking to accelerate your career growth, we can provide with a platform to enrich your career.

About magna InfoTech:

Magna InfoTech is the leading provider of technology staff augmentation & solutions in the Indian sub-continent. Powered by over 10,000+ Associates; 350+ Recruiters servicing over 250 Clients, we are the only staffing company with industry focused verticals including Automotive & Engineering, BFSI, FMCG & Retail, Healthcare, Products, Services & Consulting &Telecom. Magna provides customers with a comprehensive talent management solution specific to an industry, geography or business purpose. We not only promote career growth in India, but enrich this learning experience globally with International operations in Philippines, Malaysia, Singapore and further expansion planned for Middle East & South-East Asia. Today we are recognized as the most compliant partner by our customers (300 + client audits on a yearly basis)

We have an immediate requirement for the below position, Kindly go through the JD and kindly revert back if interested.

Designation: “L2/L3 - Avaya Aura Contact Center, Implementation & Support specialist “.
Mode of Interview: Telephonic & Scopia.
Work Location: Hyderabad, India.
No of Openings: 3 Positions.

Job Description:
  • Installation and configurations of Avaya Aura products like
  • UC (Unified Com):  CM, AAM, System Manager, Session Manager, System Platform
  • CC (Contact Center): AACC, AIC, AES, AAEP (Voice Portal), WFO
  • Concept of virtualization and Avaya Aura System platform
  • S8800, DL360 G7, Dell R610, R620 Server family
  • Understanding of the complete Avaya Aura Architecture.
  • Configurations required for Load balancing for products like AAEP, AES, MM etc
  • Integration with other products like AAEP, VP, MM, AAM, Microsoft Lync / Unified messaging
  • Ability to read SIP call flows (RFC 3261)
  • Troubleshooting skills :
  • CM troubleshooting skills,
  • CC products (AES, AAEP/VP, WFO, AACC, AIC) troubleshooting skills
 References are Welcome …….. Have A Great Day!!!!
Thanks & Regards,
Preethi Gayam
Sr.Consultant | Delivery Team
9347045295 | 040 39179376  │ preethi.gayam@magna.in
Magna Infotech (A Divison of Quess Corp Limited)

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