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sailotech

28538 Congressional Ct
Easton, MD, United States

Phone: 410-443-0096
Web Site: sailotech.com

Company Profile


Sales, Service Delivery Consultant


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Job ID:

13465

Location:

Philadelphia, PA, United States 

Category:

Telecommunications
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Job Views:

151

Zip Code:

21601

Posted:

11.02.2015
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Job Description:

Position: Sales, Service Delivery Consultant

Location: Philadelphia

Description:

Primary Responsibilities:

  • Develop High-Level (Level 0) and Low-Level (Level 1 and 2) process flows for either Sales or Services Delivery/Order Management portion of the service fulfillment process for either a telecom data product or a telecom voice product
  • Develop Business Requirements/User Stories for new features, improving existing processes, or developing new processes
  • Participate in sprint grooming to drive refinement and alignment of requirements
  • Support the development of Usability and User Interface requirements and End User Content documentation
  • Drive alignment with stakeholders on the business process and requirements
  • Leverage existing templates and tools to create deliverable and maintain process flows in Visio
  • Conduct transition of knowledge & deliverables upon completion of scope of work and prior to roll off

Required Skills:

  • At least 5 years of experience in a Telecom ((MSO, CLEC, IXC, RBOC, etc.) environment focused on the development and/or implementation of Sales, Service Delivery and Service Assurance processe
  • Experience with voice and data products a must
  • Knowledge of Enterprise OSS/BSS architectures
  • Proficiency with Visio, PowerPoint, Word and Microsoft Project
  • Excellent written and oral communication skills
  • Familiarity with Agile Software Development methodologies a plus
  • Knowledge of process standards and frameworks within the Telecommunication industry is a plus

ROLES:

1)      ROLE DESCRIPTION: Assess process maturity level and identify opportunity to evolve/enhance in the area of sales, pricing, contract management up to order entry

2)      ROLE DESCRIPTION: Assess process maturity level and identify opportunity to evolve/enhance in the area of order orchestration, provisioning and service delivery

Objectives:

a.       Reduce tool complexity and increase process E2E automation

b.      Improve management for MACD  orders

c.       Reduce order fall-out

d.      Simplify user experience (e.g.,, no swivel from one system to another one)

3)      ROLE DESCRIPTION: Map Business Voice Edge product requirements (with focus on Data) to business requirements/user stories and identify impacts on existing processes

4)      ROLE DESCRIPTION: Map Business Voice Edge product requirements (with focus on Voice) to business requirements/user stories and identify impacts on existing processes

 Objectives:

a.       Ensure new product features/bundling are supported by existing processes

b.      Ensure easy customer on-boarding

c.       Ensure alignment with existing processes/standard

d.      High process automation



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