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28538 Congressional Ct
Easton, MD, United States

Phone: 410-443-0096
Web Site: sailotech.com

Company Profile

IT Onsite Support Engineer


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Romford, Essex, United Kingdom 



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Job Description:

Role: IT Onsite Support Engineer

Community: Business Support

Key Function: To provide local hands-on IT Support services as part of the Global Service Delivery team for local & remote users.

Key Activities:

  • Provide technical desktop / laptop support to both local & remote users either face to face or via the telephone.
  • Efficiently resolve user incidents/requests complying with ISO 9000, ITIL processes and Axon procedures
  • Communicate effectively progress of call status to users
  • Monitor the IT support call queue ensuring tickets are processed and allocated in according with Axon procedures.
  • Desktop support including hardware, network operating system (Windows XP) & applications including, configure desktops/laptops to the Axon standard, managing peripherals, maintain & administer all loan equipment
  • Deal with 3rd party suppliers for purchasing IT equipment
  • Physical IT asset management and IT inventory maintenance.
  • Provide telephony and audio visual (projectors / screens) support within the office environment.
  • Cat5e cable management
  • Provide support to the Infrastructure teams for project work as required, including occasional out-of hours and weekend work (paid overtime).
  • Work as part of a shift rota (varies by region) typically providing cover from 8am – 4.30pm or 9:30pm – 6:00pm
  • In some regions travel to smaller office sites may be required.


  • Solid experience in a busy service desk / local support environment
  • Must have excellent customer facing qualities
  • Must have a good working knowledge of Microsoft Office 2003/2007.
  • MCP or equivalent in Microsoft Windows XP/2003
  • Excellent skills in Microsoft Outlook 2002/2003
  • Working knowledge of Networking & TCP/IP
  • Excellent trouble-shooting skills

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