Customer Service Representative
Canonsburg medical company is seeing 15 Customer Service Reps for 3 month project starting in
Main Duties & Responsibilities:
Verifies insurance information for accuracy and completeness and resolves discrepancies as needed. Obtains clinical information needed for order processing or reimbursement.
Contacts patient to advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.
Process information received from intake/service personnel. Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order. Maintains appropriate documentation received with order and conducts follow-up as applicable. Demonstrates professional etiquette and courtesy when interfacing with customers.
Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. Complies with and adheres to all regulatory compliance areas, policies and procedures, and "best practices". Performs other related duties as directed by supervisor.
Two shifts are available Monday-Friday 10:00am-6:30pm or 10:30am-7:00pm.