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softthink.com

299 Herndon parkway , suite # 110
herndon, VA, United States

Phone: 7033482403
Web Site: www.softthink.com

Company Profile


Production Support Analyst


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Job ID:

11315

Location:

herndon, VA, United States 

Category:

Information-Technology

Salary:

per hour
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Job Views:

206

Zip Code:

20170

Employment Type:

Contract - W2

Posted:

06.10.2015
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Job Description:

Job Description 
Description:
-Perform queries from variety of data sources to support reporting.
-Assist in development of monitors, and tools to operations functions.
-On rotation, act  as Operations Primary to respond to critical alerts of batched processes, User interfaces, and web service issues.
-Triage issues that arise investigate possible causes and alternatives.
-Interact with other Operations groups to provide support to applications when requested.
-Create operational documentation and job aides of newly found production incidents to guide Level 1 and Level 2 support functions.
-Demonstrated experience required with UNIX, Oracle, Remedy, Autosys, REST, SOAP.
-5 -7 years of experience in software development and operational support roles.BS degree in Computer Science or related fields required.
-Grad level preferred.
-Years of experience can be used to augment educational experience
 


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