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Web Site: www.modis.com

Company Profile

Network Support Analyst


Job ID:



Greenwood Village, CO, United States 



Job Views:


Employment Type:

Full time



Job Description:

Companies across Colorado have sought out MODIS to deliver skilled, dedicated IT professionals. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We are currently seeking a Network Support Analyst for a client in Greenwood Village, CO. We invite you to review the position requirements below and apply today if your skills match our need.

Position Type: Network Support Analyst
Direct Hire

Job Requirements:

Job description:
  • Resolve computer support problems reported to Help Desk
o Provide 1st level contact and problem resolution for all hardware, software and applications problems
o Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
o Research questions using available information resources
o Answer support phone calls and e-mail requests: The face / voice of IT to internal customers
  • Support our network
o Supervise circuits (availability, performance, capacity planning)
o Handle support of network equipment (Cisco routers and AP, HP switches, Juniper and Cisco firewalls, Bluecoat proxy)
o Recommend and Maintain network security
  • Dispatch L2 support requests, while remaining the customer point of contact
o Distribute calls to remote IT technicians when onsite presence required
o Act as a liaison between customers and internal support staff to assure accurate problem interpretation
o Maintain communications with customers during the problem resolution process, and after to ensure satisfaction
  • Maintain Help Desk documentation and knowledge database
o Review and recommend modifications to procedures
o Maintain and regularly validate resolution procedures and workarounds in the knowledge database
o Assist in identifying training and break / fix needs

With more than 10,000 IT consultants, MODIS has expertise in virtually all technology disciplines. Furthermore, with more than $1 billion in revenue for 2005, MODIS has the financial strength and resources to ensure our clients succeed in meeting their information technology goals. Please send your resume to Kristen.short@modis.com to be considered for this opportunity.

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