* Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. * Relay accurate information to technicians, ensuring proficient, quality customer experiences. * Manage the whereabouts and needs of every technician in the field. * Record the results of each service call and create report summaries for senior management. * Be professional and establish customer rapport, encouraging repeat business. * Respond to customer requests, resolving issues and promoting the brand. * Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. * Update customers throughout the day on the technician's progress.
Competencies for Success
* Develop a proven track record in the Dispatcher service. * Dispatching Experience * IT competent; good typist and proficient with phone systems. * Highly organized with exceptional follow-through abilities. * Strong verbal and written communications. * Ability to build trust, diffuse conflict and hold others accountable. * The personality that blends well with a fast-paced, goal-driven environment. * A competitive individual contributor who also loves to win as a team. * MUST BE AVAILABLE TO WORK WEEKENDS AND HOLIDAYS