Company Details

Customer Support Specialist

Job ID

: 22108

Location

: Phoenix, AZ, USA

Salary

: $17 per hour

Job Views

: 209

Posted

: 05-30-2019

Key Skills

Customer Support, inbound calls,Sales support etc.

Job Description

Job Designation:

       Sales Support Specialist

Job Location:

         Phoenix AZ

Job Description:

·         Provides operational and support services to the entire sales organization which could include: inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third party sites and may also include advertising inventory management.

·         Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy.

·         May initiate new service order requests, coordinates and tracks product/service installation process.

·         Support and lead ad hoc projects generated by Client Sales Channels. 4-Prepares reports as requested.

·         Educates customers on Client products & services.

·         Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity.

·         Draft routine client and/or customer correspondence. May prepare sales presentations, proposals, and media kits.

·         Complete change orders, promotions/taggables paperwork and traffic instructions. Typical Training / Experience

Job Roles:

·         Performs simple, routine work; Selects correct processes from clearly prescribed rules, past practices, or instruction; Seeks advice and guidance on non-routine or problem areas from supervisor.

·         Support and lead ad hoc projects generated by Client Sales Channels. 4-Prepares reports as requested.

·         Educates customers on Client products & services.

·         Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity.

Skills Required:

·         ICOMS Experience - Plus

·         OPTIX Experience - Plus

·         Call Center Experience + (1+years) - Plus

 

Job Type

6  Month Contract ( Chances to be Extent)

Job Category
Customer-Service
Employment Types
Contract - W2
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