Cogent InfoTech Corporation

Company Details

customer service representative/Information Clerks

Job ID

: 22124

Location

: New York, NY 10001, USA

Salary

: $15 per hour

Job Views

: 161

Posted

: 05-30-2019

Key Skills

call, phone, clerk, customer service

Job Description

Title:                        Information Clerks

Contract:                 3+ months

Location:                  Long Island City, NY

Working hours:       35/week

Pay rate:                  $15/hr on W2

 

 

Selected candidate will provide information to customers, conduct research and perform clerical support.

 

Responsibilities:-

 

  • The person will need to have an availability to work on various shifts between 6am- 12am (midnight).
  • Selected candidates may be required to work weekends and holidays.
  • Answer heavy volume of incoming calls.
  • Receive complaints from residents and prepare work tickets regarding maintenance problems.
  • Schedule and confirm repair appointments with residents.
  • Record and log repair appointments into computer system.
  • Respond to telephone, mail, e-mail and in-person inquiries; determine service required.
  • Utilize computer databases and information technology systems; research data needed to respond to inquiries.
  • Maintain tracking system used to record and monitor inquiries and resolutions.
  • Perform clerical tasks and computer support as required.

 

Employment Types
Contract - W2
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