Company Details

Customer Service Representative

Job ID

: 21081

Location

: Spokane, WA, USA

Salary

: Not Specified

Job Views

: 231

Posted

: 10-11-2018

Key Skills

Knowledge and experience of SAP, Knowledge and experience with SalesForce.com

Job Description

Job Title : Customer Service Representative

The position requires strong team skills and consists of telephone and other client support. Staffing is required 24x7, may require day, swing, weekend, evening or graveyard shifts. Once the shift is determined will not vary week to week. Positions require at least 2 weeks day training in the center. After hours shifts will work from home.        

 Skills Required :

 Answering emails and prioritizing the level of urgency based on the circumstance Creating and closing service calls Dispatching the appropriate personnel Operating the phone and computer systems and properly handling pertinent information about the call details Strong teamwork skills Strong interpersonal skills Experience in inbound and/or outbound customer communications Demonstrated proficiency in typing and grammar Ability to communicate effectively both written and oral is imperative Multi-tasking capabilities Proficiency using Microsoft Office programs Motivation to assist the field in exceeding customer SLA and Satisfaction targets              

Experience Required:  none needed, we will train         

Experience Preferred : Customer Service, preferably in a call center environment          

Education Required : High School Diploma or equivalent

Contact information:

Sruthi

Technical Recruiter

Saxon Global Inc.

p: (972) 550-9346 ext:203 d: 972 573 3642

e: sruthi.k@saxonglobal.com


Employment Types
part time
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