• Performs outbound calls to members and doctors’ offices to notify outcome of prior authorization, case details, and coverage dates • Documents a call logs in the computer system (using multiple systems), and monitors outbound reporting to ensure timeliness of call completion • Monitors requests via e-mail for outbound call notifications • Requires proficiency in typing, communication, and customer service
High school graduate.
Minimum of 1-2 years of experience in data entry or customer service.
Detail oriented with good analytical skills.
Excellent written and verbal communication skills with the ability to interact well at all levels.
Must be well organized and have the ability to multi task.