Company Details

Contact Center Admin- Somerset, NJ

Job ID

: 21024

Location

: Somerset, Franklin Township, NJ 08873, USA

Salary

: Not Specified

Job Views

: 282

Posted

: 09-28-2018

Key Skills

Contact Center, IVR, Telephony Software, Administration

Job Description

Position Description

  • Interprets telephony systems specifications to develop, maintain and support business processes
  • Configures telephony system settings and options, plans and executes acceptance testing, and creates specifications for systems to meet business requirements
  • Administers cloud based inContact telephony software
  • Implements IVR trees and script based call routing
  • Manages telephone numbers
  • Provisions hardware as needed
  • Troubleshoots inContact system issues and issues agents may experience with inContact software or telephony hardware

 

Requirements

  • Experience with IVR and call route scripting
  • Excellent communicator with a good attitude
  • Flexible Schedule

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