Job Title: Client Services Assistant Location: Oklahoma City, OK
Duration: 3 months; temp to perm
Shift Time: 10am -7pm; M - F
Handle all inbound customer contact received by telephone.
Troubleshoot both complex medical/technical and routine requests.
Place outbound and received inbound calls to customers in accordance with call log procedures and policies.
Handles customer inquiries received by telephone regarding the health plan services that the customer is entitled to which we are contracted to assist with.
Discuss the health plan approved services with the customers using established protocols Document reporting or call history in required format and maintain complete and accurate records.
Contact the customer to resolve routine matters related to the health plan approved services (such as a need for the Provider to reschedule an appointment).
Report customer or provider concerns using established protocols.
Understands the importance of Quality Service and how it is measured Escalates issues as appropriate using established protocols.