Jobs in Customer-Service

Billing Coordinator 11
Integrated Resources, Inc    12-04-2019 Overland Park, KS, USA

Title: Billing Coordinator

Location: Overland Park, KS 66202

Duration: 6 Months 

 

Job Summary:

  • 0-2 years billing experience required*****( Fresh grads with 0-1 years’ experience can also apply)
  • Performs work associated with enrollment and billing activities.

 

Job Duties:

  • Prepares billing information and supports the accuracy and efficiency of billing process.
  • Registers payment and sends correspondence.
  • Takes appropriate action with delinquent accounts and helps clients and customers with billing issues.
  • Performs other work as assigned.

 

Experience and Education:

  • Performs work under minimal supervision.
  • Handles complex issues and problems and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter.
  • Provides leadership, coaching, and/or mentoring to a subordinate group.
  • May act as a "lead" or first-level supervisor.
  • Typically requires a high school diploma, and 4 or more years of experience.
  • Reports to: Reports to a department head or manager.
  • Competencies: Detail-oriented. Mathematical skills. Computer skills. Customer/client orientation. Leadership skills.

 

 

Customer Service - CSV Customer Service Representative III 7
TekWissen LLC    12-04-2019 Maplewood, MN, USA
Overview:
 
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our Client is an American multinational conglomerate corporation operating in the fields of industry, worker safety, health care, and consumer goods.
 
Job Description:
  • The person hired within our MSO USAC Operations organization will offer support to one of the client’s divisions and their corresponding customers and/or products.
  • These Operations representatives will be highly-engaged and handle varied customer transactions; including inbound/outbound calls to customers and internal client groups. These calls could entail questions on customer order entry, servicing customer accounts, questions and working dispute management, deduction resolution and returned goods claims/cases will also be part of their workload.
  • They will need to be able to communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned
 
Basic Skills: Bachelors’ Degree is required.
Member Services Representative 18
Integrated Resources, Inc    12-03-2019 Watertown, MA, USA

Job Title: Member Services Representative

Location: Watertown, MA - 02472

Duration: 6 months

 

Job Description:

  • Member Services Representative is responsible for providing accurate and thorough interpretation of client’s benefits, claims processes, eligibility, and enrollment policies to members, employers, and internal customers. 
  • In addition, the Member Services Representative is responsible for resolution of complex customer inquiries, the facilitation of problem resolution, and meeting or exceeding customers’ expectations. 
  • The Member Services Representative presents a consistent and professional demeanor to all callers and internal customers and is expected to identify opportunities to improve customer service and efficiency.
  • The Member Services Representative is expected to take responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.

 

Job Responsibilities:

  • Receives and responds to a high volume of incoming telephone calls from members, prospective members, employers, and internal staff.
  • Efficiently and effectively processes member calls. 
  • Accesses the most appropriate source of information and proficiently resolving the member’s concern.
  • Accurately documents the complete encounter and maintains a professional and supportive attitude throughout the call.
  • Asks probing questions and takes the opportunity to educate members to avoid unnecessary repeat calls.
  • Investigates member complaints and performs front-line analysis and intervention when appropriate.
  • Makes necessary outgoing phone calls to resolve member related inquiries.
  • Meet or exceed department established key performance indicators.
  • Adheres to assigned schedules to ensure appropriate phone queue coverage.
  • Demonstrates strong written (e.g., documents calls accurately and comprehensively) and verbal skills.
  • Employs active listening skills, demonstrates patience and empathy, and is able to handle difficult customers tactfully, courteously and professionally.
  • Strives for improved efficiency for processing member issues.
  • Interacts and forms contacts with other departments in order to resolve issues.
  • Assists in mentoring new staff as directed.
  • Assist with department projects as needed.

 

Required Experience And Education:

  • High School Diploma or equivalent required. Associates degree or equivalent work experience preferred
  • 6-12 months of relevant experience
  • Preferred customer service experience in health care, call center, retail, hospitality or corporate office.
  • Knowledge of medical terminology is preferred.

Customer Service Support Specialist 10
Integrated Resources, Inc    12-03-2019 San Diego, CA, USA

Title: Customer Service Support Specialist

Location: San Diego, CA 92121

 

Duration: 6 months plus extension

 

Purpose

The purpose of this position is to help ensure complete customer satisfaction with the client by providing first level non-technical and basic technical support to customers contacting OneSource Support Services via telephone, email, portal or other electronic systems.

 

Requirements:

B.A/B.S. Degree or Associate Degree, or 3+ years of experience in a team-based customer service environment.

Excellent verbal and written communications skills.

Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP experience desirable.

Language: English and Country Language for assigned customers

 

Key Responsibilities

Identify & Respond to Customer Inquiries. Acknowledge the customer, determine the nature of the call and provide a customer-focused first point of contact to answer customer inquiries, establish service calls, or refer customers to other service professionals within in a way that demonstrates a commitment to total customer satisfaction. Coordinate with Enterprise Purchasing for all contract or Spot Buy Purchase Orders On a daily basis, the Enterprise Support Services Specialist will provide the following services to the client customers:

 

Purchase Requisition Creation:

  • Obtain required documentation and approval prior to the creation of Purchase Requisitions for service requests to be completed by non-client suppliers.
  • Identify Customer’s instrument/system-based or technical need & ensure that required documentation is secured prior to purchasing requisition release.
  • After PO’s have been issued, ensure service delivery dates are correct and revise as necessary, per follow-up with suppliers and customers.
  • Ensure purchase requisitions are closed within 180 days and work with PO Specialists to confirm associated purchase orders are closed as well.
  • Work with the service delivery team to ensure service delivery goals are met for cost savings, cost avoidance and KPIs (Key Performance Indicators).
  • Assist with vendor satisfaction surveys; provide results to service leadership, service provider and customer where appropriate.

 

General Customer Inquiries:

  • As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer or reassignment path, achieving resolution and customer satisfaction.
  • Channel product sales inquiries to the appropriate sales/service leader.
  • Monitor & respond to email, voicemail, web portal and fax to ensure requests are responded to according to established standards and KPI’s by customer.
  • Provide back up support for team members assigned to other customers.

 

Personal Assistant 21
G&C TRANSPORT LLC    12-01-2019 Los Angeles, CA, USA

Due to my very busy work schedule, we require assistance on some very important personal issues. we are  looking for a Personal Assistant thats : 


* Very sharp and a quick learner
* A go-getter and non quitter
* Strong minded with great communication skills
* Long term friend thats interested in learning from my skills and experience.
* Excellent time management skills
* Excellent communications skills
At this time, we are looking for Personal Assistant . You must be self motivated,
trainable and have a clean criminal record This will be for a part time job. You will
mainly be helping me with personal finance, accounting, time and people management.

Customer Support Representative 23
Integrated Resources, Inc    11-27-2019 Indianapolis, IN, USA

Job Title: Customer Support Representative

Duration: 12 Months

Location: Indianapolis IN 46256

Hours: Training schedules will be 8:30am -5:30pm then move to a 9:00am-6:00pm shift after training.

 

JOB DESCRIPTION:

  • Resource will be supporting the Service Coordination Center as a CSR. This position has responsibility for part ordering, case creation and dispatching of field personnel.
  • Handles customer service inquiries and problems via telephone. May respond to email inquiries. Customer service is the primary function.
  • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Uses computerized system for tracking, information gathering, and or troubleshooting. Requires general knowledge of the organization, products, and or services. May assess needs and suggest alternative products or services.
  • Requires ability to navigate a computerized data entry system or other relevant applications. Interfaces with external and internal customers on routine issues and inquiries. Knows and applies the fundamental concepts and tasks of specific area.
  • Responds to customer inquiries (internal and external). May research information in order to follow up with inquiries. Work is generally routine in nature but may involve some non-routine issues. Some evaluation, originality or ingenuity is required.
  • Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

 

REQUIRED:

  • 1-year Customer Service experience Strong oral and written communication skills Proficient Computer Skills

 

High School Diploma or equivalent

 

Lead PeopleSoft Manager 19
TekWissen LLC    11-26-2019 Athens, GA, USA
  • Under limited supervision, analyzes customer business needs and participates in the planning, design, and implementation of systems. Serves as subject matter expert, providing authoritative guidance for the University System of Georgia.

Functional/Technical skills:

  • Ten (10) years of PeopleSoft HCM and Self-Service Experience.
  • Four (4) – five (5) years of experience in HCM and Self-Service Experience within higher education or state government environment. 
  • Preferred knowledge of PeopleSoft and Security.
  • Experience with PeopleSoft HCM version 9.2.
  • Experience in production support of the PeopleSoft application.
  • Experience with creating functional specifications.
  • Experience with developing System and User Acceptance test scripts and lead resulting testing sessions with end-users as applicable as they relate to Self-Service applications and processes. 

 

Soft Skills: 

  • Strong problem-solving experience.
  • Excellent verbal skills, including conducting/leading client meetings, conducting presentations and advising. 
  • implementation team on technical issues.
  • Assist in planning production roll-out and deployment-related activities.
  • Create and maintain documentation and standards.
Medical Assistant 20
Integrated Resources, Inc    11-25-2019 St. Petersburg, FL, USA

Job Title: Medical Assistant

Location: St. Petersburg, FL

Duration: 3 to 6 months (Potential to full time)

 

Job Summary:

  • The Medical Assistant is responsible for providing responsive customer service as the communicator between the patients and the provider.
  • This role provides clinical and clerical support to Physicians and Mid-Level Providers and assists with exams and in office procedures.

 

Essential Functions:

Direct Patient Care:

  • Practice universal precaution while using available personal protection and safety equipment.
  • Administer medications while demonstrating proficiency in the “5 Rights”.
  • Ensure proper completion of appropriate consent forms for medication and/or immunization administration and supplying the patient with the Vaccine Information Statement (VIS) form.
  • Assist providers within office procedures.
  • Prepare the patient for exam.
  • Triage patient phone calls and obtain accurate information and documentation.
  • Possess knowledge of medication classifications, side effects and proper dosage as it pertains to their specialty.
  • Obtain accurate vital signs from patient.
  • Practice aseptic and sterile techniques and ensure instruments are disinfected and sterilized.
  • Indirect Patient Care:
  • Demonstrate working knowledge of computer systems and programs.
  • Maintain and practice knowledge of OSHA regulations, exposure control plan and principles of infection control.
  • Maintain proficiency in equipment usage in assigned departments.
  • Complete the relevant portions of the Encounter form using correct CPT (Current Procedural Terminology) and ICD-10 (International Classification of Diseases).
  • Ensure the clinical area is stocked for patient care needs.
  • Adhere to Pathology Labeling and Processing policy.

 

Required Qualifications/Education:

  • High school diploma or equivalent.
  • Completion of an accredited MA program.
  • Possess a current certification of registry for MA or obtain within 45 days of employment.
  • Ability to work at any DCMG location.
  • Demonstrated computer skills.

Previous experience with EMR (Electronic Medical Record).

 

 

 

Medical Assistant 25
Integrated Resources, Inc    11-25-2019 Flint, MI, USA

Job Title: Medical Assistant/Administrative/Front Desk Clerk

Location: Flint, MI

Contract: 3-6 months plus possible extension

 

Job Description:

We are looking for a skilled and organized medical assistant to join our healthcare team. You will perform a combination of various administrative and clinical tasks. Administrative responsibilities include greeting patients as they arrive, answering telephones, scheduling appointments, and updating and filing patients’ medical records. Clinical responsibilities include taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting the physician during examinations.

 

Medical Assistant Duties and Responsibilities:

  • Greet patients, answer phones, and take messages
  • Schedule appointments and patient follow-ups
  • Prepare rooms and ensure supplies are ready, ordering more when necessary
  • Assist in procedures and examinations
  • Take and record patient’ vitals
  • Educate patients and their families on health conditions, treatment, and medications
  • Request Prior Authorizations from insurance companies and referrals from Primary Care Physicians offices

 

Shift Details:

  • Hours/Day: 8hrs
  • M-F / No Holidays (40 hour Guarantee)
  • Weekend Requirements: None
  • On Call Requirements: None.

 

Sales Support Center Representative 18
TekWissen LLC    11-25-2019 Maplewood, MN, USA
Job Description:
 
The person hired for the position of Sales Support Center Representative will handle varied internal customer transactions; including inbound calls, customer sample order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.
 
Basic Qualifications:
  • Bachelor Degree or higher from an accredited learning institution
  • Minimum of one (1) year of experience in customer service and/or sales
Preferred Qualifications:
  • Salesforce system experience is preferred
  • Experienced with cross-functional project participation
  • Possesses exceptional customer service competencies
  • Enjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfaction
  • Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems
  • Ability to work in a high volume rapidly changing the environment
  • Ability to work in a team environment and willing to collaborate and compromise, including team leadership
  • Strong Active Listening skills
  • Ability to follow through with commitments and show concern for the needs of others
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products and client Customer Service systems
  • Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks
  • Good interpersonal skills
  • Clear and conceptual thinking ability; excellent judgment and discretion
  • Prefers to stay busy with a full workload and enjoys meeting challenges
  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

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