Contact Center Customer Service Inbound/Outbound 2
Tenpath    05-26-2017 Woodridge, IL, USA

Contact Center Customer Service Inbound/Outbound for Woodridge, IL


Woodridge, IL 60517

Pay Rate $11.00 per hour

 

Temporary / Full Time Position

 

JOB DESCRIPTION:

Inbound/Outbound Call Center Representatives for a CAT Call Center.

Taking calls from Customers in a Catastrophe situation.

Must be comfortable being on the phones all day.

 

Qualifications and Experience

Requires a High School Diploma or GED.

Experience with Microsoft Office preferred.

Call Center experience preferred.

Pay Rate

$11.00 per hour (any hours worked over 40 hour week paid at an overtime rate).

Shift/Schedule

7:00am – 7:00pm (8 hour shift) Mon-Fri MUST be available to work weekends.

Please note that these are the standard hours needed for coverage but in the case of a storm there will be times where overtime will be mandatory.

Claims Examiner 15
Tenpath    05-26-2017 Marshall, TX, USA

Claims Examiner,Marshall, TX

 

Job Description:

 

Kelly Services is currently hiring multiple Claims Examiners in temporary to hire opportunities in Marshall, TX.

 

Pay rate is $10.58/hour

Shift Information: Monday through Friday 8:00 AM until 4:30 PM/ Flexible Schedule after Training (8 hour shift between 7AM-6PM)

 

Job Duties:

  • Under supervision, you will be responsible for processing complex claims requiring further investigation, including coordination of benefits, and resolving pended claims
  • Review and compare information in computer systems and apply proper codes/documentation
  • May place outgoing calls to providers and/or pharmacies for further investigation before processing claims

 

Job Specific Qualifications:

  • High School Diploma or GED
  • Data Entry and/or typing experience
  • Clear and concise written and verbal communication skills
  • Ability to multi task and prioritize is required
  • Social, verbal and written communication skills
  • Ability to sit for long periods of time
  • Strong problem-solving and analytical skills
  • Dependable and flexible
Customer Service Representative 2
Kelly Services    05-26-2017 Madison, WI, USA

Customer Service Representative – Madison, WI
Kelly Services is currently recruiting for a Customer Support Representative for our client; one of the world’s leading equipment and manufacturing companies at its Financial Headquarters location in Madison, WI.

This assignment tentatively starts in June 2017 and pays $15.71 per hour. 

Job Description 
•    Researches, analyzes, and responds to inquiries of a complex nature and assists less experienced staff with complex customer issues. 
•    Contacts customers to resolve outstanding customer service issues. 
•    Assists supervisors in the continuous improvement of the customer service delivery process.
•    Use telephone skills to solve customer issues.
•    Review payment history and account information.
•    Update/confirm customer demographics.
•    Follow procedures and work within federal and state regulations and company policy.
•    Display excellent communication, both verbal and written.
•    Handle a wide variety of issues and solving problems and working in a global team environment.

Skills and Qualifications
•    High School Diploma or Equivalent required, but a Bachelor's degree in business or a related discipline is preferred.
•    Minimum of 1 year experience in customer service environment.
•    Ability to remain seated for long periods of time to perform telephone work in a call center environment.
•    Must possess basic to intermediate computer skills and MS Office experience.
•    Strong computer aptitude; familiar with both mainframe and software applications.
•    Ability to learn quickly and apply new knowledge.
•    Must possess strong attention to detail.
•    Must possess strong written and verbal communication skills.
•    Capacity to quickly change focus on work activities.

Term of Assignment
•    8-month assignment: June 2017 to February 2018, with a possibility of an extension depending on performance and needs of the client. 
•    Scheduled shifts will be 8 hours and fall between 7am-6pm, Monday-Friday with 2-3 weeks of training provided.

Help Desk Customer Support Professional II 2016-2079 7
LJT & Associates, Inc.    05-25-2017 Ogden, UT, USA

Please apply on company website www.ljtinc.com/careers

LJT & Associates,Inc. provides a wide range of engineering and other support services to the U.S. Government and International customers. We are a diversified information technology services company with expertise in the analysis, design, development and implementation of a variety of software and hardware integration solutions. Support includes customers such as the Defense Information Systems Agency (DISA).

Role:

Service Desk technicians must have experience answering customer calls in such a manner as to determine the nature of the incident and provide on-the-spot work around or escalate to the next level of support via Remedy or other incident reporting systems; document each call, and maintain visibility of all referred calls; and verify with the customer that the incident has been resolved. 

 

LJT provides a very competitive benefits package. Health coverage begins on first day of employment!

Duties and Responsibilities

  • Assigned to Day-shift
  • Acts as the first point of contact for DISA
    customers via multiple contact channels (phone, e-mail, web submitted incident tickets, FAX, walk-ins, etc.)
  • Coordinates incident
    resolution with Mid and Senior Level CSPs as required
  • Electronic Business application support
  • Refers tickets to Technical Support teams as required
  • Opens/closes incident tickets, Quickets, or tasks for all initial calls or notifications
  • Maintains incident ticket updates
  • Calls back on incident tickets to update customer on status changes
  • Contacts customer and closes “fixed” tickets
  • Coordinates ticket status information with the service Desk team members as necessary
  • Opens/handles hardware tickets and DISA Form 7
  • Basic console functions such as password resets, recycles software, cancels jobs/user sessions as requested, starts/stops initiators as requested
  • Basic understanding of batch processing products.
  • Utilize batch processing tools to monitor and maintain daily customer schedules.
  • Basic routine monitoring computer operator functions such as:
  • Checks connectivity following routine documented procedures
  • Checks major applications status periodically following routine documented procedures
  • Checks system status periodically following routine documented procedures
  • DNS and IP address checks
  • Miscellaneous routine functions such as:  Updates Service Desk documentation; Builddraft Knowledge Management (KM) cases; Interacts with hardware technicians (provide escort);

 

Duties and Responsibilities

  • Assigned to Day-shift
  • Acts as the first point of contact for DISA
    customers via multiple contact channels (phone, e-mail, web submitted incident tickets, FAX, walk-ins, etc.)
  • Coordinates incident
    resolution with Mid and Senior Level CSPs as required
  • Electronic Business application support
  • Refers tickets to Technical Support teams as required
  • Opens/closes incident tickets, Quickets, or tasks for all initial calls or notifications
  • Maintains incident ticket updates
  • Calls back on incident tickets to update customer on status changes
  • Contacts customer and closes “fixed” tickets
  • Coordinates ticket status information with the service Desk team members as necessary
  • Opens/handles hardware tickets and DISA Form 7
  • Basic console functions such as password resets, recycles software, cancels jobs/user sessions as requested, starts/stops initiators as requested
  • Basic understanding of batch processing products.
  • Utilize batch processing tools to monitor and maintain daily customer schedules.
  • Basic routine monitoring computer operator functions such as:
  • Checks connectivity following routine documented procedures
  • Checks major applications status periodically following routine documented procedures
  • Checks system status periodically following routine documented procedures
  • DNS and IP address checks
  • Miscellaneous routine functions such as:  Updates Service Desk documentation; Builddraft Knowledge Management (KM) cases; Interacts with hardware technicians (provide escort);

 

Qualifications:

    • DOD clearance is required
    • A minimum of one (1) to three (3) years' experience, of which at least one year must be specialized experience in service desk support
    • Help desk 2000 or HDI certified help desk professional certification required
    • CompTIA Security+ certification is recommend
    • 24x7 coverage may be required

 

Customer Service Representative 26
Kelly Services    05-24-2017 Lodi, CA, USA

Position Summary:

  • Respond to and resolve various customer inquiries via telephone and correspondence, and resolve claims problems within established production and quality standards.
  • Answer incoming calls and written requests for information from members or providers promptly and accurately.
  • Compose routine and non-routine correspondence to answer member inquiries that require a written response.
  • Coordinate with other departments to ensure timely and appropriate responses.
  • Expedite and resolve complex issues and make claim adjustments.
  • Educate others on the client product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.
  • In the Lead role, you will deal with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities.
  • May assist in scheduling and coordinating team activities.
  • Typically provide input in hiring decisions and performance appraisals.
  • Handle the highest level of escalated and unresolved calls.

 

Your responsibilities will include but are not limited to:

  • Successfully complete tier 2 training which covers some of the following:
    • Handles escalated calls; may de-escalate calls
    • Responds to member benefits in writing
    • Peer to peer coaching /training
  • Perform inventory reduction, routine to mid-level, (i.e. member inquiries, may adjust claims, responds to emails, etc.).
  • May expedite, research, and resolve complex issues.
  • Consistently perform established performance metrics, such as quality, production; average handling time (AHT) and calls per hour (CPH).
  • Work with minimal supervision.

Requirements:

  • Successfully meets requirements of nesting audit.
  • Have strong customer service experience (especially phones) and a proven ability to meet performance standards.
  • Strong organizational skills.
  • Ability to work independently and to mentor others
  • Ability to interpret the various health plans and any documentation associated with them.
Help Desk | Service Desk | Call Center | IT Support 15
vdart inc    05-23-2017 Cary, NC, USA

Responsibilities:

  • Provide technical assistance for Infrastructure related problems
  • Resolve issues for clients via phone or electronically
  • 24X7 Support
  • Track customer issues and resolutions

Qualifications:

  • Previous experience in IT Call Center or other related fields is mandatory
  • Strong troubleshooting and critical thinking skills
  • Good Communication skills and a Positive attitude
Referral Specialist I 3
Kelly Services    05-23-2017 Indianapolis, IN, USA

Kelly Services® has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a contract opportunity to work as a Referral Specialist I position in a Fortune 500® corporation located in Indianapolis, IN!

By working with Kelly in this role, you would be eligible for:

  • A competitive hourly pay rate with weekly checks
  • Online continuing education via the Kelly Learning Center
  • Several employee discounts
  • And more!

 Pay Rate: $16.25 per hour

Shift:  Requires ability to work 40-hour work week between 8a – 7p and flexibility in hours of availability for training.

Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit now” button below.

SUMMARY:

  • Responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals for various AIM services.
  • Acts as a liaison between hospitals, physicians, health plans, vendors and patients.

MAJOR JOB DUTIES AND RESPONSIBILITIES:

  • Initiates and manages clinical referrals for pre-authorization.
  • Acts as a liaison between hospital, health plans, physicians, patients, vendors and other referral sources. Reviews referrals for completeness and follows up for additional information if necessary.
  • Assigns referrals to staff as appropriate.
  • Verifies insurance coverage and obtains authorizations if needed from insurance plans.
  • Maintains database of insurance companies including numbers for verification of coverage, accepted plans, and requirements for patient eligibility.
  • Contacts physician offices as needed to obtain demographic information or related data.
  • Enters referrals, documents communications and actions in system.
  • Enters referrals, documents communications, actions and other data in system.

EDUCATION/EXPERIENCE:

  • Requires high school diploma and 1-3 years experience in healthcare environment preferred or any combination of education and experience, which would provide an equivalent background.

SKILLS:

  • Excellent customer-service and telephone skills required. Excellent oral and written communications skills required.

ADDITIONAL DETAILS:

  • This position will be in a team environment contact center supporting a non-clinical department. 1 year call center experience required with medical background preferred (CNA, Medical Insurance, etc.).
  • Must have medical terminology experience and a basic understating of the human body.
  • Position involves taking and processing medical information from doctor’s offices, medical facilities, etc. This person will receive 70-80 calls/day on average and must provide excellent customer service and be able to communicate well.
  • The ability to work independently, have a great attention to detail, and utilize critical thinking skills are required.
  • Must be able to receive and apply feedback from management as metrics are used to gauge performance.
  • Candidates must be able to talk and type at the same time as speed and accuracy in data entry is extremely important.
  • Must also be able to manage change and be flexible under pressure.
  • Dual monitors are used and up to 4 applications can be used simultaneously.
  • There is a 6 week training program.
  • At the 3rd week of training workers will be paired with a mentor.
  • Flexibility in working hours is a must as hours may change during training.
  • Personal interviews will be conducted.

 

Customer Service Representative 11
Kelly Services    05-18-2017 Mason, OH, USA

Job Duties:

  • • Performs outbound calls to members and doctors’ offices to notify outcome of prior authorization, case details, and coverage dates 
    • Documents a call logs in the computer system (using multiple systems), and monitors outbound reporting to ensure timeliness of call completion 
    • Monitors requests via e-mail for outbound call notifications 
    • Requires proficiency in typing, communication, and customer service 

Requirements:

  • High school graduate.
  • Minimum of 1-2 years of experience in data entry or customer service. 
  • Detail oriented with good analytical skills. 
  • Excellent written and verbal communication skills with the ability to interact well at all levels.
  • Must be well organized and have the ability to multi task. 
  • Computer proficiency in MS Office applications.

Hours:

  • Shifts anywhere between 7:00am - 10:00pm EST

Pay Rate:

  • $13/hr. 
Customer Service Rep 9
Kelly Services    05-18-2017 Mason, OH, USA

Job Duties:

  • • Performs outbound calls to members and doctors’ offices to notify outcome of prior authorization, case details, and coverage dates 
    • Documents a call logs in the computer system (using multiple systems), and monitors outbound reporting to ensure timeliness of call completion 
    • Monitors requests via e-mail for outbound call notifications 
    • Requires proficiency in typing, communication, and customer service 

Requirements:

  • High school graduate.
  • Minimum of 1-2 years of experience in data entry or customer service. 
  • Detail oriented with good analytical skills. 
  • Excellent written and verbal communication skills with the ability to interact well at all levels.
  • Must be well organized and have the ability to multi task. 
  • Computer proficiency in MS Office applications.

Hours:

  • Shifts anywhere between 7:00am - 10:00pm EST

Pay Rate:

  • $12/hr. 
Bi-lingual customer service representative 2
Kelly Services    05-17-2017 Urbandale, IA, USA

Bi-Lingual Customer Service Representative- Urbandale, IA
Kelly Services is currently recruiting for a full-time Customer Service Representative for our client, one of the world’s leading equipment and manufacturing companies, at its location in Urbandale, Iowa. 
This assignment tentatively starts in June 2017 and pays $18.17 per hour with possible incremental increases based on performance. 
Job Description
This position requires an individual to be fluent in one of the following Languages: Spanish, Portuguese, German, French and Russian as well as English, and will provide support to Customers and Dealers (of an Ag/Turf/Construction company) located in Spain, South, Central America and Mexico, Brazil, Russia, France and Germany and surrounding countries. You will provide product and service information, using both internal and external resources. Customer interactions will be handled by phone & email and will require efficiency in multitasking and problem solving skills. 

Duties and Responsibilities
•    Effectively document customer, dealer, and/or company personnel interactions and issues
•     Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS enabled precision farming equipment.
•     Quickly diagnose & troubleshoot problems as well as escalate high priority issues in a timely fashion in order to maximize efficiency and minimize downtime. 
•    Develop common solutions to problems with team members to maintain required service levels
•    Maintain the accuracy and availability of customer related information online
•    Ability to work and rotate between 1st, 2nd, and 3rd shift based on the needs of the business.
•    Ability to work off-shift hours and occasional holidays.
Skills and Qualifications
•   2-4year degree highly preferred. High School diploma/equivalent required.
•    Proficiency in a foreign language (Spanish, Portuguese, German, French, Russian) 
•    Candidates with customer service backgrounds and strong computer skills are highly desired
•    Agriculture or farming background is desired
•    Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. 
•    Candidates must have excellent customer service skills and experience, including effective communication and listening skills
•    Must exhibit a high level of professionalism at all times
•    1 year of customer support experience
•    Experience in roles that required demonstration of excellent interpersonal communication, negotiation, and conflict resolution skills.
•    Demonstrated strong computer aptitude with basic computer software programs (e.g. Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, etc.).
•    Demonstrated ability to learn quickly and apply new computer systems/software knowledge to daily work activities. 
Term of Assignment
•    Long-term, Tentative Start Date is June 2017  
•    Primary support hours will be according to country 5:00 am - 5:00 pm CDT Monday - Friday. Shifts outside of these hours are also a possibility, as well as weekends and holidays
•    Training will be on 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region. 

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