TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our Client is an online travel company, enabling users to access a wide range of services. The Company offers airline ticket bookings, hotel reservations, car rentals, cruises, vacation packages and various attractions and services via the world wide web and telephone travel agents. It owns and operates several international global online travel brands, primarily travel fare aggregator websites and travel metasearch engines.
Title: Medical Claims Representative/Claims Specialist/Member service representative
Location: Memphis, TN-38134
Duration: 4 Months(temporary to permanent hire)
Role: Customer service representative/ Call center representative
Location: Wilkes-Barre PA 18702
Duration: 6 Months +
Role: Managed Care Coordinator
Location: Mt. Laurel, NJ
Duration: 6+ Months
This position supports the Health Services and Utilization Management functions and acts as a liaison between Members, Physicians, Delegates, Operational Business members and Member Service Coordinators.
Core Individual Contributor Competencies:
Prefer the ability to analyse and resolve problems with minimal supervision
This individual will have a High School dipolma or equivalent and should have 3 years or more experience using order processing systems, merchant credit card payment and CRM systems . This individual will be able to speak and write fluently in English and Spanish. Be proficient and competent in Microsoft Excel/Word. This individual must be punctually to ensures work responsibilities are covered when absent, and is consistently at work and on time. Respond to all customer inquiries in a timely manner including walk-in, phone, fax and e-mail and follow up through completion. Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational values. Process all orders, delivery questions, product availability and pricing. Including updating customers of pricing changes in a timely manner as announced by vendor. Communicate all issues in English and Spanish, of complaints, delays, order status to customers in a timely manner thru the appropriate channels Calling/emailing customer or sales reps in regards to status or disposition of back ordered or unavailable product. Setting up new customer accounts and work with Account Managers to ensure all information is correct for account set up. Changing, adding, deleting customer account information. Ensure all orders are completed and shipped within the terms promised to the customer. Keep informed on the use/technical aspects of products sold by company. Request material for regular inventory or special order from Purchasing. Follow company pricing guidelines. s, Purchasing and Director of Sales. Monitor all back orders daily and follow up accordingly with the appropriate company department. Keep track of customer credit limit and past due balances and communicate any potential issues thru the appropriate channels. Follow-up with leads in a prompt matter, utilizing current company CRM system.
Job Title: Customer service representative / Data Entry Specialist
Location: Watertown, MA
Duration: 9+ Months ( Possibilities of Extension)