Jobs in Customer-Service

Customer Care Representative 144
GLOBAL HITECH    03-14-2019 Lagos, Nigeria

Our growing retail company is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

RESPONSIBILITIES

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Update customer information in the customer service database during and after each call.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
 
Accounting Clerk / Customer Service Representative 30
Ayres Association    03-12-2019 Atlanta, GA, USA

Join a stable and growing company as an Data Entry Clerk / Office Administrator and Customer Services Representative

 Position Responsibilities:

    Work directly with the Accountant to manage day to day the business and office affairs.
    Manage the daily and monthly financial Quick Books input.  
    Manage and maintain the companies’ complex business reporting platform built on Excel, including delivering daily and monthly status     reports to management and investors.  
    Perform daily office tasks as needed.  
    Assist the accountant with managing daily tasks, meetings and issues.  
    Handle payroll related tasks.  
    Work with other employees to build and foster a positive work environment.

 Position Requirements :

    Previous experience in office administration or other related fields
    Ability to prioritize and multitask
    Excellent written and verbal communication skills
    Strong attention to detail
    Strong organizational skills
    Stable Work History
    Strong Communication Skills
    Strong Process and Organizational Skills
    Ability to Operate with Minimal Direction and Initiate Change
    Strong Documentation Skills
    Excellent proficiency in use of Office 365, Outlook, Quick Books
    Excellent Telephone Skill

Qualified Candidates are eligible to benefits include:

    Health,
    401k plans.
    Paid Time Off
    Holidays
    The pay rate is good
    Online Training

Customer Service 33
KARYON GLOBAL    01-29-2019 Sharonville, OH, USA

 

 

Hi ,

I'm Srikanth  Karyon Global Corporation I have an FULL TIME JOB  opportunity with me you might be interested, please review the Job specifications below and let me know if you may be interested in this opening or may refer someone to me for this.

 

 

 

JOB TITLE : Customer Service with Workforce Management

Location : Sharonville , OH

 

A critical function within the contact center responsible for the successful scheduling and intra-day management, which includes the effective management of the contact center schedules, queues, systems and offline operations support, with a focus on maintaining service levels across operations. This position is responsible for determining appropriate staffing levels and communicating work schedules and resources within the various call center queues. They will work with the Operations Leadership Teams to ensure adequate staffing, workflow monitoring, and contingency plans take place throughout the day.

Essential Functions

  • Manage intra-day staffing levels and determine most effective levels for staffing adjustments
  • Utilize workforce management systems to observe agents’ actual state compared to agents’ scheduled state and partner with team leaders to take action based on these observations
  • Monitor and manage stats real-time and make adjustments to queues as needed to ensure that service levels are met
  • Manage attrition reports
  • Maintain Team Master Schedule and Team Assignments
  • Manage scheduled trainings, meetings and other off-phone events
  • Proactively recommend overtime, voluntary time off, training times, etc. based on trending patterns and volumes
  • Manage employee time off request process
  • Manage Employee Hotline/Email. Communicate call-outs and late arrivals.
  • Review current processes for scheduling and staffing and uncover potential opportunities for improved efficiencies
  • Create, maintain and publish all Guest Services schedules in conjunction with forecasts
  • Other projects/tasks as assigned

GENERAL COMPENTENCIES

  • Analytical Thinking.
  • Team Work
  • Coaching
  • Problem Solving
  • Communication
  • Leadership
  • Customer Service
  • Diversity and Ethics
  • Dependability
  • Initiative and Professionalism
  • Managing People  and attendance/punctuality through Team QUALIFICATIONS
  • 2 to 5 years experiences working as a WFM/Intraday analyst
  • Strong understanding of contact center and customer service metrics
  • Experience with state of the art contact center systems/technologies; as well as knowing how to work off of excel spreadsheets
  • Workforce optimization and skill based routing experience
  • Excellent oral and written communication skills, including the ability to present to senior Leadership
  • Experience with all applicable computer software, i.e., Word, Excel, PowerPoint, Outlook, WFM software, ACD/Contact Center reporting

 

Thanks & Regards,

Srikanth - Senior Recruiter

Email id : Srikanth@karyonglobal.com

Gtalk Hangout id : Rondisrikanth@gmail.com

Skype id : sriwinwire

Office  : 1 8325202713  

Karyon Global Corporation

Website-www.karyonglobal.com

Address-Three Sugar Creek Center, Sugar Land Tx 77478

 

Data Entry Clerk 88
BOS Solutions    01-29-2019 San Antonio, TX, USA

Data Entry Clerk Responsibilities:

  • Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
  • Scanning through information to identify pertinent information.
  • Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
  • Creating accurate spreadsheets.
  • Entering and updating information into relevant databases.
  • Ensuring data is backed up.
  • Informing relevant parties regarding errors encountered.
  • Storing hard copies of data in an organized manner to optimize retrieval.
  • Handling additional duties from time to time.

Data Entry Clerk Requirements:

  • High school diploma.
  • 1+ years experience in a relevant field.
  • Good command of English.
  • Excellent knowledge of MS Office Word and Excel.
  • Strong interpersonal and communication skills.
  • Ability to concentrate for lengthy periods and perform accurately with adequate speed.
  • Proficient touch typing skills.
Office Assistant 86
BOS Solutions    01-29-2019 Columbus, OH, USA

Office Assistant Responsibilities:

  • Handling incoming calls and other communications.
  • Managing filing system.
  • Recording information as needed.
  • Greeting clients and visitors as needed.
  • Updating paperwork, maintaining documents and word processing.
  • Helping organize and maintain office common areas.
  • Performing general office clerk duties and errands.
  • Organizing travel by booking accommodations and reservations needs as required.
  • Coordinating events as necessary.
  • Maintaining supply inventory.
  • Maintaining office equipment as needed.
  • Aiding with client reception as needed.
  • Experience as a virtual assistant.
  • Creating, maintaining, and entering information into databases.

Office Assistant Requirements:

  • High school diploma or associate’s degree.
  • Experience as an office assistant or in related field.
  • Ability to write clearly and help with word processing when necessary.
  • Warm personality with strong communication skills.
  • Ability to work well under limited supervision.
  • Great communication skills.
  • Have a valid driver license.
Customer Service Representative 73
BOS Solutions    01-28-2019 Salt Lake City, UT, USA

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

 

ACCOUNT RECEIVABLE 106
Abn Global Services    01-17-2019 New York, NY, USA

We are looking for an Accounts Receivable Manager to oversee the entire process of collecting payments from our company’s customers. The main responsibilities for this role include managing invoices, handling missed payments and supervising Accounts Receivable Clerks. Our ideal candidate is familiar with all accounting procedures and can manage daily financial transactions end-to-end. If you have previous experience managing a financial team, we’d like to meet you. Ultimately, you should be able to ensure accuracy and efficiency throughout our entire accounts receivable process.

Responsibilities
Set objectives for the accounts receivable team that align with the accounting department’s goals
Monitor processing of invoices
Ensure timely collection of payments
Conduct credit checks
Negotiate with clients in non-payment cases
Prepare monthly, quarterly, annual and ad-hoc forecasting reports
Organize records of invoices, bills and deposits
Ensure high-quality invoicing and collection procedures that comply with the law
Support Accounts Receivable Clerks on a daily basis and train new team members
Ensure all team members follow the accounting principles
Stay updated on industry and legislative changes

Contact us for other information.

Customer Service role at Littleton CO and Duluth MN !! 68
Yochana IT Solution Inc    01-09-2019 Duluth, MN, USA

Warm Greetings,
Please let me know if Interested for Customer Service Representative role at Littleton CO and Duluth MN locations

Customer Service Representative
Long-term Contract to Hire role
Location- Littleton CO and Duluth MN
Hiring company is seeking for somebody with the knowledge of Computer fundamentals- Microsoft word, Microsoft excel, Internet browsing.
Somebody should have 40+ WPM the typing speed.

If interested please email your resume at " sanjaya@yochana.com " . I will call you at in-between 8AM-9AM .

Thank You
Sanjaya Jena
sanjaya@yochana.com

Customer Service role at Littleton CO and Duluth MN !! 59
Yochana IT Solution Inc    01-09-2019 Littleton, CO, USA

Warm Greetings,Please let me know if Interested for Customer Service Representative role at Littleton CO and Duluth MN locations

Customer Service Representative Long-term Contract to Hire role Location- Littleton CO and Duluth MN

Hiring company is seeking for somebody with the knowledge of Computer fundamentals- Microsoft word, Microsoft excel, Internet browsing. Somebody should have 40+ WPM the typing speed.

If interested please email your resume at " sanjaya@yochana.com " . I will call you at in-between 8AM-9AM .

Thank You Sanjaya Jena sanjaya@yochana.com

At Your Service Agent (PM Shift) – Lexington Griffin Gate Marriott Resort & Spa - (190001NX) 97
Marriott International    01-07-2019 Lexington, KY, USA

Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. Lexington Griffin Gate Marriott Resort & Spa located at 1800 Newtown Pike, Lexington, KY, 40511 is currently hiring a At Your Service Agent (PM Shift). Responsibilities include: Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To apply now, go to: https://jobs.marriott.com/marriott/jobs/190001NX?%3Flang=en-us/ Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? - Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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