Jobs in Customer-Service

Customer Service/Claims Technician 6
Tenpath    02-20-2018 Abilene, TX, USA

Job Title : Claims Technician.
Pay Rate : $10.58-11.58 / Hour.
Type : Temp to hire position
Training : First 12 weeks between 08.00 AM - 05:00 PM.
Shift : Monday- Friday 8 hour shift between the hours of 06.00 AM and 06.00 PM.
Start Date : March 26th 2018.

Job Duties:
• Under supervision, you will be responsible for processing complex claims requiring further investigation, including coordination of benefits, and resolving pended claims.
• Review and compare information in computer systems and apply proper codes/documentation.
• May place outgoing calls to providers and/or pharmacies for further investigation before processing claims.

Job Specific Qualifications:
• High School Diploma or GED.
• Data Entry and/or typing experience.
• Clear and concise written and verbal communication skills.
• Ability to multi task and prioritize is required.
• Social, verbal and written communication skills.
• Ability to sit for long periods of time.
• Strong problem-solving and analytical skills.
• Dependable and flexible.

Top 3 Must-Haves:
• Office experience. (medical office preferred)
• Computer proficiency.
• Stable job history.

Please note - this position is being recruited for by a remote, not your local Kelly branch. To apply, please submit your resume to this posting. If you have questions regarding this position, you may contact the recruiter at 918.397.9161

 

Customer Service Representative | Customer Billing | Medical Billing 15
vdart inc    02-20-2018 Louisville, KY, USA

Customer Service Representative

Site: Louisville, KY

Duration: 06 Months

 

Summary:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

 

Job Responsibilities:

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
  • Solicit sale of new or additional services or products.

 

Skills:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.

Previous experience with computer applications, such as Microsoft Word and PowerPoint

Health Coordinators 57
Tenpath    02-20-2018 Albuquerque, NM, USA

Kelly Services is hiring multiple Health Coordinators for a national company in Albuquerque, NM. Great foot in the door with a large company!

Position title: Health Coordinator
Location: Albuquerque, NM
Length of contract: 3 month temp assignment
Pay Rate: $15/hr
Start Date: March 5th 2018
Work Days: Monday - Friday
Work Hours: 8:00AM - 5:00PM

Job Posting Title: Health Coordinator (Short-term temp assignment)

Description: This position is responsible for contacting members to inform and educate them on our medical management programs; conducting research, performing data entry, responding to inquiries from members, and supporting the clinicians in the Medical Management department with their provider and member activities.

JOB REQUIREMENTS:

  • 1 year of college and 2 years’ experience with automated systems OR 3 years’ experience with automated systems.
  • 1 year experience with managed care system(s).
  • Experience coordinating member needs, providing assistance to members, and analyzing member needs.
  • Knowledge of medical terminology.
  • Knowledge of managed care claims systems.
  • PC proficiency including Microsoft Office applications.
  • Customer service skills.
  • Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills to educate members on medical issues.


Top 3 Must-Haves:
1. Call center
2. Excellent communication skills
3. Multitasking skills

Please note - this position is being recruited for by a remote, not your local Kelly branch. To apply, please submit your resume to this posting. If you have questions regarding this position, you may contact the recruiter at 325.268.5097

Customer Service Supervisor/Assistant Service Manager 12
LATAM Management Recruitment    02-20-2018 Manchester, Tennessee 37355, EE. UU.

 

Looking for a Customer Service Supervisor/Assistant Service Manager for an American company located in Manchester, Tennessee, U.S.A.

Core business:
One of the largest press builders in the world, with more than 50,000 presses sold; 1500 employees; 6,500,000 square feet of manufacturing floor space and with facilities in the U.S., Taiwan and China, producing more than 3,000 presses per year.

Job Resume:
Solve the electrical or mechanical problems of customers by telephone or incl. visiting customers.

Desired Requirements:
- Project management skills is a plus
- Experience in metal stamping industry
- B.S. degree in electrical engineering is a good qualifier.

Exclusive Requirements:
- Availability for business trips, around 10-25%.
- Valid driving license
- Availability to relocate to Manchester, Tennessee headquarter.
- Strong electrical and mechanical skills.
- Strong ability to communicate verbally and in written.
- Ability to assist customers to troubleshoot issues over phone

Work Conditions:
- Annual salary: 50-65,000 USD gross (depending on experience and skills)
- Comprehensive benefit package, including health, dental and vision coverage, plus short-term disability insurance.
- Employee 401k Profit Sharing Retirement Plan
- Relocation allowance is available to qualified applicant.

 

Technical Support Customer Service 6
Tenpath    02-20-2018 Boulder, CO, USA
Technical Support Customer Service
Location:
 US-CO-Boulder, CO
Minimum Education: 
Tech School
Job Type: 
Contract
Jobcode: 
1285528
Description: 
- Answer inbound calls and escalaltions responding to the needs of the customer in a timely fashion 
- Provide support to end-users for PC, server or mainframe applications, and hardware. 
- Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. 
- Simulate or recreates user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems 
Assessment will be given to gauge level of competency. 

Soft Skills: 
- High Comprehension level, must read and follow procedures 
- Must have good written skills 
- Must work well within a team 
- Must be able to fluidly multi-task 
- Superior work ethic 
- Excellent Attendance 


Please note - this position is being recruited for by a remote, not your local Kelly branch. To apply, please submit your resume to this posting. If you have questions regarding this position, you may contact the recruiter at 248.216.0825
Accounting Clerk 17
Kelly Services    02-14-2018 Columbus, OH, USA

Job Description: Hours: 7:15 am- 4 PM

 Responsible for creating a positive Customer experience, by ensuring all transactions and touch points are down with the customer in mind. Reviews and processes transactions requested by Policy Owners of existing business; reviews and processes transactions as applicable when notified via policy maintenance reports; resolves out of balance suspense entries, processes Legacy Policy Records requests, and meets all production and quality requirements as dictated by department standards and customer expectation. Performs a high volume of routine In Force policy processing transactions or tasks. Sends customer confirmation following established procedures. Processes requests for Legacy Policy Records and applicable from internal staff. Transaction may include: Beneficiary changes, absolute assignments, collateral assignments, ABR-TI disclosures, caution sheets, continuing/successor owner changes, legal documents, and trustee statements, billing and bank changes, disbursements, address changes, returned mail updates, or similar service requests and file maintenance via the legacy LifeComm admin system, other admin system or csA where appropriate.Creates positive customer experiences by completing all policy owner requested transactions in a timely, accurate and professional manner. Adds value where possible by reviewing requests prior to processing for missing or incomplete information. Escalates questions, concerns and move complicated requests as needed.Researches simple out of balance suspense entries and takes appropriate action to resolve.Obtains copies of policy accounting and other microfiche for audit or validation purposes. Calculates simple rates, non-forfeiture options and premiums as requested.Maintains a working knowledge of all processing systems, including the legacy LifeComm System.

 

Sales Support Specialist 9
Kelly Services    02-12-2018 Austin, TX 78752, USA

Sales Support Specialist

Kelly Services is currently recruiting for a full-time Sales Order Entry Support Specialist for our client, one of the world’s leading innovative technology companies, at its location in Austin, TX. 

The assignment starts in February 2018 and pays $17.00 per hour, depending on experience.

 

Duties and Responsibilities

·         This position is responsible for providing customer service support and related activities supporting our business customers.

·         You must be able to communicate information accurately and provide daily management of post-sales issues and activities. This position interacts directly with our business teams and works cross-functionally with internal departments to ensure customer satisfaction throughout the order fulfillment and sales support cycle.

·         This position is responsible for all order management transactions, including all activities relating to management of the end-to-end order fulfillment process for both external and internally facing customers.

·         Support includes, but is not limited to, data entry, internal order status inquiries, problem solving, billing inquiries and resolution, returns and exchanges, contract management, backlog management, process documentation, and email support. The role entails a high level of interdepartmental interaction within the company.

 

If your skills include innovation, teamwork, communication, and an overall drive to contribute to the successes of the team while delighting the customer, then this role is a great fit for you.

 

Skills and Qualifications:

·         Fluent with SAP, Filemaker, and Excel with the ability to assemble reports on a daily, weekly, monthly, and quarterly basis.

·         Previous customer service experience is a plus.

·         Flexibility with your schedule to meet the needs of the business is a must.

·         Recognize pattern and root cause/sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience.

·         Adaptive and flexible to changing technologies, processes, and environments.

·         Organizational skills and the ability to multi-task are essential.

 

Term of Assignment

·         Long-term, 12-month contract.

·         Full Time: Monday-Friday, 8:00am to 5:00pm.

Bellperson - Overnight - Full Time - Westin Charlotte (18000DHK) 7
Marriott International    02-12-2018 601 S College St, Charlotte, NC 28202, USA

Here’s To Your Journey with Westin

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

The Westin Charlotte located at 601 S College St, Charlotte, NC 28202 is currently hiring a Bellperson - Overnight - Full Time.

Responsibilities include:

 

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

 

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.



To apply now, go to:
https://jobs.marriott.com/marriott/jobs/18000DHK?%3Flang=en-us
 
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

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So, we ask, where will your journey take you?

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

Renaissance Front Desk Clerk - Renaissance Charleston Historic District Hotel (18000ECH) 51
Marriott International    02-09-2018 68 Wentworth St, Charleston, SC 29401, USA

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Renaissance Charleston Historic District Hotel located at 68 Wentworth Street, Charleston, SC, 29401 is currently hiring a Renaissance Front Desk Clerk.

Renaissance Front Desk Clerk:

 

As a Renaissance Front Desk Ambassador, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Desk Ambassador will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Renaissance we believe that every ambassador is an innovator, explorer, and relationship builder, someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale.

 

     Creating a smooth and easy experience for guests so they can get the most out of their stay is critical. The Front Desk Ambassador will use their expertise, as well as their relationships with others across the hotel (from housekeeping to parking to the Navigator and beyond), to anticipate and deliver on our guests’ needs. He or she should be passionate not only about the locale and local offerings, but also have an eye for detail – from the information they provide to guests, to the accuracy of their reports, to the transactions they process and secure.

 

     No matter what position you are in, there are a few things that are critical to success – making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The front desk ambassador role will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Ambassador role is driving a best-in-class guest experience, inspiring guests and associates alike to live life to discover.



To submit your application for this job, please go to:
https://jobs.marriott.com/marriott/jobs/18000ECH?%3Flang=en-us



Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

Customer Support Manager 134
DiVIHN Integration    02-08-2018 Lisle, IL, USA

Education requirement: 4 year degree

25% of travel is required 


Years of Experience: 7-10

Customer Support Manager will work with our third party support team to drive performance improvements, track open incidents, develop customer satisfaction metrics and build a new internal customer support team which will work in conjunction with the 3rd party team already in place.

Resource should have customer support desk leadership experience, has built a team before and has the ability to make our support team be #1 in the industry.

Background -4-year Experience in technology-based product support or telematics support or transportation industry based support

Experience in the trucking or transportation industry desired but not required.

 

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