Jobs in Customer-Service

Technical Ops Support Analyst 2
TekWissen LLC    11-22-2019 Dallas, TX, USA

Overview: 

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our Client is an online travel company, enabling users to access a wide range of services. The Company offers airline ticket bookings, hotel reservations, car rentals, cruises, vacation packages and various attractions and services via the world wide web and telephone travel agents. It owns and operates several international global online travel brands, primarily travel fare aggregator websites and travel metasearch engines.  

General Responsibilities:  

  • Develop an in-depth understanding of the client Connect, client QuickConnect, Venere Connect, and Client hotel inventory system as well as the related business impacts 
  •  Work closely with hotel partners and internal customers for problem resolution and escalation  
  • Provide technical support resolving complex issues with partners' connectivity system Generate system reports and identify action items  
  • Escalation of cases to meet the defined  
  • Service Level Agreements and Key Performance Indicators Coordinate with Market Management, Operations Support and Product teams to escalate issues of a technical and business nature Support Market Managers and Market Coordinators in daily operations for hotel partners Assist in preparation and distribution of daily, weekly and monthly reports 
  •  Generate adhoc database reports Maintain a status schedule of data completed, data in progress & data waiting to be processed Maintain an open dialogue with Market Manager, Market Coordinators, and Regional Director Act as a liaison between the frontline  
  • Client Market Management team (Market Managers and Market Coordinators) and the technology product development team  
  • Ability to work in a technical 24/7 environment in either 1st, 2nd, or 3rd shift support role and escalate to Tier 2 support teams and program managers as necessary  
  • Requirements:  
  • BS/BA or equivalent experience and proven experience of technical analysis experience in a customer support environment Proven experience in an analytical role involving strong research and solution design skills in a technology environment  
  • A solid understanding of web technology, especially an analytical understanding of XML and web services 
  •  Aptitude for data analysis: Excel, basic concepts of SQL and ideally a practical knowledge of databases Excellent interpersonal abilities along with good oral and written communication skills 
  •  A passion for customer service and above-average patience and diplomacy Capacity to work independently with minimum supervision within a remote office and coordinate work within the team Proficiency in Microsoft Word and Excel and usage of the Internet  
  • Ability to work and thrive in a multitasked, fast-paced environment Professional, get it done attitude and work ethic Conscientious, quick learner, adaptable, and strong team player Knowledge of the hotel industry a strong asset 
  •  Associate: Junior level resource with some basic experience Intermediate: Medium level resource with significant experience  
  • Advanced: Senior resource with considerable and extensive experience 
Data Entry Clerk 5
YMCA of York and York County    11-22-2019 Ocean Dr, Miami Beach, FL 33139, USA

Responsibilities for Data Entry Clerk

  • Receive and process invoices for payment and update invoice details accordingly
  • Accurately enter data into corresponding fields within various software programs
  • Identify and correct data entry errors using appropriate quality control methods
  • Perform related tasks like ordering office supplies and filing documents
  • Manage and organize records and files
  • Prepare relevant reports as needed
  • Provide general data entry support across many teams on an ad-hoc basis

Qualifications for Data Entry Clerk

  • High school diploma or general education degree (GED) required
  • 2 years of data entry experience or related office experience
  • Working knowledge of Microsoft Office
  • Strong computer skills
  • Ability to enter data into a computer quickly and accurately
  • Comfortable with office equipment including a computer, telelphone, scanner, calculator, and photocopier
  • Strong attention to detail
  • Ability to think analytically
Customer Service Agent 2
TekWissen LLC    11-21-2019 Lake Mary, FL 32746, USA

Overview:

Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a technology and multi-industrial company which operates in building efficiency, automotive experience, and power solutions businesses. The Company designs, sells, controls and installs heating, ventilating, air conditioning systems, batteries, electronic security systems, and fire detection and suppression systems. It also provides residential air conditioning and heating systems, and industrial refrigeration products, as well as technical and energy management consulting services.
 
 
REQUIREMENT:
? Associates degree preferred, high school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and / or service scheduling.
? Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
? Must have strong interpersonal skills to effectively communicate with both internal and external clients.
? Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
? Able to prioritize work activities based upon financial impact to desired business goals.
? Experience and/or basic project accounting or costing principles is desired.
? Able to influence diverse teams to accomplish tasks/goals.
 
RESPONSIBILITY LEVEL:
? Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.
? Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable time-frame and to the customers expectations.
? Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost effective manner.
 
PRINCIPAL DUTIES:
? Receives customer requests for unscheduled or scheduled service.
? Determines customer needs and matches appropriate Technician or Team Lead to the need.
? Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customers expectations and performs follow-up with the customer, as needed.
? Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
? Upon completion, reconciles all service requests daily.
? Coordinates labor scheduling to align technician to the appropriate customer and service need.
? Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians.
? Follows up on activities to ensure completion in an established timeframe.
? Assists with creation of L&M quotations.
? Develops and maintains viable long-term relationships with customers and subcontractors.
? Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.
? Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during monthly business review.
? Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
? Facilitates administration of warranty claims.
? May guide and prioritize the activities of the Customer Service Agent Assistants. Periodically performs duties of the Customer Service Agent Assistant as overflow demands.
? Other duties and administrative activities as assigned.
Customer Service Support 8
TekWissen LLC    11-19-2019 Plano, TX 75074, USA
Overview:
Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a technology and multi-industrial company which operates in building efficiency, automotive experience, and power solutions businesses. The Company designs sell, controls and installs heating, ventilating, air conditioning systems, batteries, electronic security systems, and fire detection and suppression systems. It also provides residential air conditioning and heating systems, and industrial refrigeration products, as well as technical and energy management consulting services.  
 
Description:
  • Excellent typing capabilities, working knowledge of personal computers.  
  • Professional and courteous customer service.  
  • Ability to prioritize and multi-task.
  • Ability to adapt to new systems and processes.
  • Process and confirm purchase orders and return authorizations in a timely manner.  
  • Communicate any required changes to purchase orders, pricing, part number, etc. to customers.
  • Review purchase orders with special discounts for proper approval.  
  • Validate warranty and issue Return Authorizations.
  • Investigate and process sales adjustments.  
  • Act as a liaison and document and report shipment discrepancies.  
  • Promptly address customer requests for information.
Education: 
Bachelor's Degree with 5 years related experience or a minimum of 15 years related experience with a high school diploma.
Member service representative 5
Integrated Resources, Inc    11-19-2019 Memphis, TN, USA

Title:                   Medical Claims Representative/Claims Specialist/Member service representative

Location:             Memphis, TN-38134

Duration:             4 Months(temporary to permanent hire)

Essential Functions:

  • Performs all aspects of electronic claims process and rejection resolution.
  • Ensures accounts requiring authorizations and re-authorizations are identified, secured, and updated in RX Home prior to each shipment.
  • Notifies as appropriate if authorization cannot be obtained.
  • Contacts benefit providers to gather policy benefits/limitations to ensure services provided will be reimbursable (e.g., deductible amounts, co-payments, effective date, levels of care, authorization, etc.).
  • Handles inbound client calls and written correspondence regarding patient eligibility.
  • Provides inbound phone call support to the prior authorization team giving personal attention to the resolution of customer issues having to do with the status of letter requests or physician review process.
  • Supports cross-functional departments in resolution of eligibility issues (claims, contact center, account management, service delivery, etc.).
  • Negotiates pricing for non-contracted payers and authorizes patient services and ensures proper pricing is indicated in RxHome. Works referrals.
  • Completes other projects and additional duties as assigned.

Qualifications:

  • 2-3 years of relevant working experience to include one year of health care experience with medical insurance knowledge and terminology.
  • Intermediate data entry skills and working knowledge of Microsoft Office, Patient Access knowledge.
  • Excellent phone presentation and communication skills.
  • Demonstrated ability to handle challenging customers in a professional manner.
  • High school diploma or GED required; bachelor’s degree preferred.

Customer service representative 4
Integrated Resources, Inc    11-18-2019 Wilkes-Barre, PA, USA

Role:                                      Customer service representative/ Call center representative    

Location:                               Wilkes-Barre PA 18702

Duration:                               6 Months +

 

Job description:

  • Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests.
  • This position involves extensive member contact via the telephone.
  • Ability to research and investigate orders using Peoplesafe and LINKS.
  • Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience.
  • Responsible for researching and resolving payment issues. Call to offer a direct sale of medications to participants and posting payments to the proper account.
  • Perform required transactions to complete mail order prescriptions.
  • Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines. Ability to work under strict turn-around-times.

 

Responsibilities:

  • Ability to understand the audience you are writing to
  • Analytical problem-solving skills.
  • Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.
  • Understand the importance of timely work and effective planning.
  • The clear understanding of Clients values and importance of customer satisfaction.
  • Prioritizing and organizing workload in adherence to deadlines.
  • Desire and aptitude to assist a customer with escalated concerns and provide final resolutions.
  • Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations.
  • Ability to multi-task with strong time management skills.
  • Navigation of LINKS and People safe

 

Requirements:

  • Minimum of 1 year in a customer service or call center environment. Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.

 

 

Managed Care Coordinator 17
Integrated Resources, Inc    11-18-2019 Mt Laurel Township, NJ, USA

Role: Managed Care Coordinator

Location: Mt. Laurel, NJ

Duration: 6+ Months

 

Job Summary:

This position supports the Health Services and Utilization Management functions and acts as a liaison between Members, Physicians, Delegates, Operational Business members and Member Service Coordinators.

Responsibilities:

  • Performs review of service requests for completeness of information, collection and transfer of non-clinical data, and acquisition of structured clinical data from physicians/patients.
  • Handles initial screening for pre-certification requests from physicians/members via incoming calls or correspondence based on scripts and workflows, and under the oversight of clinical staff.
  • Prepare, document and route cases in appropriate system for clinical review.
  • Initiates call backs and correspondence to members and providers to coordinate and clarify benefits.
  • Upon completion of inquiries initiate call back or correspondence to Physicians/Members to coordinate/clarify case completion.
  • Reviewing professional medical/claim policy related issues or claims in pending status.
  • Upon collection of clinical and non-clinical information MCC can authorize services based upon scripts or algorithms used for pre-review screening.
  • Non-Clinical staff members are not responsible for conducting any UM review activities that require interpretation of clinical information. - Perform other relevant tasks as assigned by Management.

 

Core Individual Contributor Competencies:

  • Personal and professional attributes that are critical to successful performance for Individual Contributors: Customer Focus Accountable Learn Communicate

Qualifications: Education:

  • High School Diploma required. Some College preferred.

Work experience:

  • Prefer 1-2 years customer service or medical support related position.

Specialized knowledge/skills:

  • Requires knowledge of medical terminology.
  • Requires ability to make sound decisions under the direction of Supervisor.
  • Prefer knowledge of contracts, Enrollment, billing & claims coding/processing.
  • Prefer knowledge Managed Care principles.

Prefer the ability to analyse and resolve problems with minimal supervision

 

Customer Services Representative 18
StaffingForce    11-12-2019 Thousand Oaks, CA, USA

This individual will have a High School dipolma or equivalent and should have 3 years or more  experience using order processing systems, merchant credit card payment and  CRM systems . This individual will be able to speak and write fluently in English and Spanish.  Be proficient and competent  in Microsoft Excel/Word.  This individual must be punctually to ensures work responsibilities are covered when absent, and is consistently at work and on time. Respond to all customer inquiries in a timely manner including walk-in, phone, fax and e-mail and follow up through completion. Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational values. Process all orders, delivery questions, product availability and pricing. Including updating customers of pricing changes in a timely manner as announced by vendor. Communicate all issues in English and Spanish, of complaints, delays, order status to customers in a timely manner thru the appropriate channels Calling/emailing customer or sales reps in regards to status or disposition of back ordered or unavailable product. Setting up new customer accounts and work with Account Managers to ensure all information is correct for account set up. Changing, adding, deleting customer account information. Ensure all orders are completed and shipped within the terms promised to the customer. Keep informed on the use/technical aspects of products sold by company. Request material for regular inventory or special order from Purchasing. Follow company pricing guidelines. s, Purchasing and Director of Sales. Monitor all back orders daily and follow up accordingly with the appropriate company department. Keep track of customer credit limit and past due balances and communicate any potential issues thru the appropriate channels. Follow-up with leads in a prompt matter, utilizing current company CRM system.

Customer service representative 24
Integrated Resources, Inc    11-08-2019 Watertown, MA, USA

Job Title: Customer service representative / Data Entry Specialist

Location: Watertown, MA

Duration: 9+ Months ( Possibilities of Extension)

 

 

Job Description:

  • Evidence of Payment (EOP) Requests
  • Complete pre-filled correspondence letters and prepare to be sent to appropriate internal partner departments for processing
  • Review responses from partner departments and make all necessary follow up outbound calls to THP Providers Fax
  • Using RightFax Utility be able to fax documents to providers in a secure manner
  • Notate that fax was sent in internal application (MACESS) Outbound Calls
  • Perform various types of scripted outbound calls to THP provider offices, which will be assigned by Team Lead or Supervisor.
  • Relay information received from internal partner department to provider in a professional manner
  • Accurately document the complete encounter in internal application system (MACESS)
  • Ability to identify escalated issues and funnel to Team Lead or Supervisor any issues which may arise during outbound call with provider
  • Close all issues when appropriate
  • Critical thinking abilities are a must
  • Problem solving abilities are a must
  • Must be flexible

 

Desktop Support Specialist 113
inteletech Global    10-24-2019 New Castle, DE 19720, USA
Job Description: 
 
  • This is an elevated Service Desk role that is 95% phone support for internal and external customers.
  • The technician troubleshoots, resolves, documents and escalates tickets as necessary
  • Excellent communication and customer service skills are a must
  • The position is expected to be an ongoing role that is like to renew for the foreseeable future.
  • The primary function of this position is to resolve and/or manage issues over the phone
  • This position is a first shift position between 8am and 6:30pm  (please note, this is the earliest and latest range.  Shifts are changed occasionally)
  • This position will be based in New Castle, DE, but could require occasional travel to Dover DE.
 
Required Skills / Qualification: Network + Certification or demonstrated equivalent.
 
Role Description
  • 95 % Support, by phone.
  • Specialists perform basic troubleshooting of network connectivity and infrastructure issues.  
  • Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
  • Basic troubleshooting of  LAN/WAN issues.
  • Must be familiar with basic network utility tools  (ping, ipconfig, ect…)
  • Remote troubleshooting of desktop issues
  • Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)
  • Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment).
  • Proactive responsiveness to time sensitive issues.
  • Escalate complex issues as necessary
  • This is a diverse business process environment that requires independent critical thinking.
  • The Support Specialist provides day to day help desk support for the customer base of the Department of Technology and Information (DTI).
  • Responsible for the execution of DTI Service Desk  problem, incident and request management policies and procedures.
  • Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents. 
  • Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. 
  • Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities. 
  • Responsible for logging incidents and problem resolution activities into a computerized tracking system.
  • Responsible for contributing to  a robust and accurate knowledge base repository.
  • Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support. 
  • Strong verbal skills are an absolute necessity.

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