Jobs in Customer-Service

Customer Service Representative 55
PHARMALEX COMPANIES    09-06-2018 Atlanta, GA, USA

We pride ourselves on their competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust and challenge. We are now striving to train the most capable and skilled individuals to help acquire new clients, grow into new markets and develop new marketing and customer service experiences. We provide full training and career advancement in this globally expanding industry.

 

Tasks:

  • Approach consumers to asses how needs can be met by company services offered
  • Provide exceptional customer service and consultation advice
  • Facilitate administrative tasks and customer scheduling
  • Additional tasks as required

 

Due to recent expansion, we are willing to train a highly motivated individual for management, customer service and lead generation opportunities, but they must be willing to train in an entry level position. This opening is ideal for college graduates or professionals with customer service experience looking for a career change because this is an entry level position in a brand new industry.

 

Benefits of the Customer Service Position:

  • Comprehensive Paid Training by a National Manager
  • National and International Travel for Company Events
  • Opportunity For Community and Charity Involvement
  • Flexible Scheduling
  • Numerous Advancement Opportunities

 

Qualifications:

  • Experience in customer service and associated fields
  • Ability to adapt to a variety of people
  • Winning attitude and dedication to ensuring customer satisfaction
  • Positive attitude and ability to work well within a team environment
  • College Degree preferred
  • Background in Retail or Restaurant
  • Leadership skills
  • Local to the office area
Customer Service Representative 33
PHARMALEX COMPANIES    09-06-2018 Houston, TX, USA

We pride ourselves on their competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust and challenge. We are now striving to train the most capable and skilled individuals to help acquire new clients, grow into new markets and develop new marketing and customer service experiences. We provide full training and career advancement in this globally expanding industry.

 

Tasks:

  • Approach consumers to asses how needs can be met by company services offered
  • Provide exceptional customer service and consultation advice
  • Facilitate administrative tasks and customer scheduling
  • Additional tasks as required

 

Due to recent expansion, we are willing to train a highly motivated individual for management, customer service and lead generation opportunities, but they must be willing to train in an entry level position. This opening is ideal for college graduates or professionals with customer service experience looking for a career change because this is an entry level position in a brand new industry.

 

Benefits of the Customer Service Position:

  • Comprehensive Paid Training by a National Manager
  • National and International Travel for Company Events
  • Opportunity For Community and Charity Involvement
  • Flexible Scheduling
  • Numerous Advancement Opportunities

 

Qualifications:

  • Experience in customer service and associated fields
  • Ability to adapt to a variety of people
  • Winning attitude and dedication to ensuring customer satisfaction
  • Positive attitude and ability to work well within a team environment
  • College Degree preferred
  • Background in Retail or Restaurant
  • Leadership skills
  • Local to the office area
Eligibility Associate 9
Kelly Services    09-06-2018 Indianapolis, IN 46241, USA

As an Eligibility Specialist placed with Kelly Services, you will be responsible for effectively transiting patients’ information, received via fax and/or client partner download, into our client database program and prepare necessary files to expedite the process of getting patients started on client product. . 
 

DUTIES
Review incoming referrals for completeness of and confirm FDA requirements are met. These are typically received via facsimile, Web portal or client partner download. 
Place outbound calls to doctors, patients, and insurance companies
Prepare patient file and attach all necessary documentation and correspondence and assign referral to the appropriate RA/CSR. 
Make calls to connect call to patient/family to introduce our program and screen for eligibility for free drug program. 
Reopen cases in database as requested for Insurance changes and re-authorizations as they expire.
Accurately enter orders for drug placed by phone and fax from home care centers and pharmacies. 
Answer inquiries regarding status of orders placed. 
Generate and mail brochures, letters and patient authorization forms to patients for completion, as well as follow up letters for same. 
Send fax updates to physicians 

EDUCATION/EXPERIENCE
High School diploma or GED required 
2-3 years of relevant working experience to include 1 year of health care experience with medical insurance knowledge and terminology; 
Minimum of 1-2 yrs data entry and or customer service experience, preferably in the health insurance industry. 
Medical Billing and Reimbursement experience, and knowledge of RxHome, are strongly desired 
Knowledge of medical terminology, prior authorizations and appeals required. 
Detail oriented with good analytical skills
Excellent written and verbal communication skills with the ability to interact well at all levels 
Must be well organized and have the ability to multi task
Computer proficiency in MS Office applications 
Pharmaceutical/Medical insurance reimbursement knowledge preferred

[Tokyo] American Bartender 16
b-cause., inc.    09-03-2018 Minato, Tokyo, Japan

?Tokyo - Roppongi?Job Opening for English-speaking Bartender at a High class restaurant.

Work Area:     Tokyo  

Employment Type:    Full-time (Permanent Placement).

Nationality:    American people will get preference.

 

Language Proficiency           

  • Japanese: Basic/Daily Conversational.
  • English: Native level

Job Description:        

Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interacting with customers, taking orders and serving snacks and drinks. Assessing bar customers' needs and preferences and making recommendations.

 

Average Revenue per Customer: Around 30,000 JPY.

 

Application Method: Please send us your CV at recruit@b-causebd.com

Utilization Management Reps 17
Kelly Services    08-29-2018 Newbury Park, Thousand Oaks, CA, USA

We are currently seeking multiple Utilization Management Representatives with our large, national medical insurance client.

Schedule: Monday through Friday 8:30 AM – 5:00 PM

Pay Rate: $15.50 hr

MAJOR JOB DUTIES AND RESPONSIBILITIES:

Responsible for coordinating cases for precertification and prior authorization review.
Managing incoming calls or incoming post services claims work.
Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.
Refers cases requiring clinical review to a Nurse reviewer.
Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate.
Responds to telephone and written inquiries from clients, providers and in-house departments.
Conducts clinical screening process.
Checks benefits for facility based treatment.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

EDUCATION/EXPERIENCE:

High school diploma/GED
1 year of customer service or call-center experience;
Proficient, analytical,
written and oral communication skills; or any combination of education and experience, which would provide an equivalent background.
Medical terminology training and experience in medical or insurance field preferred.
Call center experience and good customer service skills

Customer Service Representative 16
Kelly Services    08-29-2018 Byfield, Newbury, MA 01922, USA

Additional Job Responsibilities Include:

  • Receive and place telephone calls
  • Perform data entry and use software programs
  • Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
  • Must document all calls and evaluate each account to determine if further research is necessary
  • Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner
  • Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management
  • Requires close attention to accuracy, performs independently, subject to practices and procedures

Job Requirements:

  • High school diploma or equivalent
  • Must be flexible with work schedule
  • Must have recent customer service experience or administrative experience in an office environment
  • Experience in the use of MS Word, Excel and Outlook
  • Excellent communication skills both verbally and in writing

 

Order Fulfillment Coordinator III 13
Kelly Services    08-22-2018 Olathe, KS, USA

Order Fulfillment Coordinator III in Olathe, KS

 

Kelly Services is currently looking for an Order Fulfillment Coordinator III for a leading manufacturing company in Olathe, Kansas.

Pay rate: $21.05 per hour

Assignment length: 9/2018 to 9/2020

Job Description:

Serves as a link between channel partners and the Company to communicate and resolve highly complex issues, under limited supervision, surrounding complete goods orders, product configuration, availability and shipments.

Duties:

  • Researches, analyzes and responds to complex order status inquiries by utilizing host systems and communication with factory/supplier contacts.
  • Evaluates, analyzes and prioritizes sales needs relative to factory/supplier production and dealer, branch, and Company inventories.
  • Assists channel partners in ordering and configuring equipment using on-line ordering tools. Researches complex product configurations utilizing all available information sources.
  • Initiates requests for information if not available.
  • Expedites and traces orders for channel partners through host systems.
  • Trains and counsels dealers on order fulfillment programs, incentives and alternative products.

Specific Position Requirements:

  • 1+ years of work experience in a team environment.
  • 1+ years of experience working in customer service or a related customer-oriented environment.
  • Strong Microsoft Suite and Outlook skills.
  • Ability to learn very quickly.
  • Strong communication, problem solving, and time management skills. Experience working in a fast-paced environment.
  • Must be able to work with minimal supervision and hit the ground running.
Customer Service Representative 24
Kelly Services    07-26-2018 Monterey Park, CA, USA

Customer Service Representative - Phone Intermediate in Monterey Park, CA

Kelly Services is seeking a Customer Service Representative - Phone Intermediate for a leading health insurance client in Monterey Park, CA.

Pay rate: $18.25 per hour

Job Description:

  • Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards.
  • Answers incoming calls and written requests for information from members or providers promptly and accurately.
  • Composes routine and non-routine correspondence to answer member inquiries that require a written response. Coordinates with other departments to ensure timely and appropriate responses. Expedites and resolves complex issues.
  • Educates others on the Blue Shield product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.
  • In the Lead role, deals with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities.
  • May assist in scheduling and coordinating team activities.
  • Typically provides input in hiring decisions and performance appraisals.
  • Handles the highest level of escalated and unresolved calls.

Responsibilities:

  • Successfully exceed Associate level responsibilities.
  • In addition, successfully completes tier 2 training which covers some of the following: Handles escalated calls; may de-escalate calls
  • Responds to member benefits in writing
  • Peer to peer coaching /training
  • Performs inventory reduction, routine to mid-level, i.e. member inquiries, may adjust claims, responds to emails, etc.
  • May expedite, research, and resolve complex issues
  • Consistently performs established performance metrics, such as quality, production; average handling time AHT and calls per hour CPH
  • Works with minimal supervision
Customer Service Representative 26
Kelly Services    07-25-2018 Madison, WI, USA

Customer Service Representative – Madison Wisconsin

Kelly Services is currently recruiting for a Customer Support Representative for our client John Deere, one of the world’s leading equipment and manufacturing companies at its location in Madison Wisconsin.

This assignment tentatively starts in August 2018 and pays $17.35 per hour.

 

Job Description 

  • Researches, analyzes, and responds to inquiries of a complex nature and assists less experienced staff with complex customer issues
  • Contacts customers to resolve outstanding customer service issues
  • Assists supervisors in the continuous improvement of the customer service delivery process
  • Coach entry level reps on customer service process
  • Use telephone skills to solve customer issues
  • Review payment history and account information
  • Update/confirm customer demographics

 

Skills and Qualifications

  • High School Diploma or Equivalent required, but a Bachelor's degree in business preferred
  • Minimum of 1 year experience in customer service environment
  • Ability to remain seated for long periods of time to perform telephone work in a call center environment
  • Must possess basic to intermediate computer skills and MS Office experience
  • Strong computer aptitude; familiar with both mainframe and software applications
  • Ability to learn quickly and apply new knowledge
  • Must possess strong attention to detail
  • Must possess strong written and verbal communication skills
  • Capacity to quickly change focus on work activities.

Term of Assignment

  •   August 2018 to August 2019, with a possibility of an extension depending on performance and needs of the client. 
  •   Scheduled shifts will be 8 hours and fall between 7am-6pm, Monday-Friday with 2-3 weeks of training provided.

 

Call Center Representative 34
Kelly Services    07-24-2018 Urbandale, IA, USA

Customer Service Representatives - Urbandale, IA

Kelly Services is currently recruiting for multiple full-time Customer Service Representatives for our client, John Deere one of the world’s leading equipment and manufacturing companies, at its location in Urbandale, Iowa.

This assignment tentatively starts in August 2018 and ends August 2019

The pay rate is $16.03 per hour.

SHIFT: Candidates must be able to work and rotate between 1st and 2nd shift.

Duties and Responsibilities

The Ag & Turf support team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction. 

Common calls & emails include:  

  • General product questions, availability, compatibility
  •  Assist customers and dealers by phone and email with the creation of new customer & dealer accounts, modification/merging of existing accounts,
  • Will send & receive alphanumeric codes to activate/transfer/warrant products for GPS enabled farming equipment.  

Skills and Qualifications

  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • 6+ months experience with customer service / support experience.
  • High comfort level and experience with consumer software applications.
  • Strong computer and troubleshooting skills.
  • Ability to work support hours and occasional holidays to support the business.
  • High school diploma/equivalent required.

Desired skills and qualifications:

  • Knowledge of agriculture, turf (mowers) and utility vehicles.
  • Prior work experience in Agriculture or Technology dealer channels.
  • Bachelor's degree in Agriculture, Business, and Engineering related field, IT or a similar discipline.

Term of Assignment

  • 1 year contract based on candidate performance and client business needs.
  • Support hours fall between the hours of 7am – 7pm, Monday - Friday. Candidate must be available to work any 8hr shift within the 7am-7pm support window. Please note rotations occur monthly. Training will consist of 2 weeks classroom training, and an additional 2-4 weeks of on the job training & mentoring with an experienced technician.

Advanced Search