Jobs in Customer-Service

Customer Service Delivery Tech Expert 15
ampcus    05-24-2019 Baltimore, MD, USA

Duration: (Hours: 3:45 p.m. – 9:00 p.m. local time)

+Mileage Reimbursement

+Monthly Phone Stipend

$1,000 Sign-On Bonus After 90 Days of Employment

• Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.

• Able to drive your own vehicle to and from the Forward Stocking Location and In-Home appointments up to 120 miles.

• Able to sit or stand for long periods of time (up to 2 hours).

• Able to interact with a customer’s technology throughout their home.

• Able to interact face-to-face with Customers in their homes for extended periods of time.

What you’ll be doing:

When a customer’s device is lost, broken, or stolen, we provide a replacement device within 24 hours, plus

premier tech support to get them up and running again.

• Provide in-person device setup and tech support for customers’ smart phones, tablets and/or other

consumer electronics.

• Resolve operational issues on customers’ devices, other equipment, and connectivity while offering

education and device optimization suggestions.

• Meet with customers face-to-face at the customers’ home location

• Learn details of Smart Home Support and gain an understanding of each customer’s technology in

order to suggest protection/tech support solutions based on their needs.

 

Customer Service Delivery Tech Expert 8
ampcus    05-24-2019 Richmond, VA, USA

Duration: (Hours: 3:45 p.m. – 9:00 p.m. local time)

+Mileage Reimbursement

+Monthly Phone Stipend

$1,000 Sign-On Bonus After 90 Days of Employment

When a customer’s device is lost, broken, or stolen, we provide a replacement device within 24 hours, plus

premier tech support to get them up and running again.

• Provide in-person device setup and tech support for customers’ smart phones, tablets and/or other

consumer electronics.

• Resolve operational issues on customers’ devices, other equipment, and connectivity while offering

education and device optimization suggestions.

• Meet with customers face-to-face at the customers’ home location

• Learn details of Smart Home Support and gain an understanding of each customer’s technology in

order to suggest protection/tech support solutions based on their needs.

• Meet or exceed key performance indicator metrics for performance measurements and sales goals

• Travel daily to and from the Forward Stocking Location and several customers’ locations

throughout a designated region.

• Drive own vehicle safely and responsibly to and from customer locations in a variety of situations

including heavy traffic and inclement weather.

If you’re a good fit for the job, you’ll be able to:

• Offer customers a value-added experience with premier customer service through relationship and

rapport building

• Quickly identify and resolve technical issues ]

• Demonstrate empathy and assurance for the customer throughout the in-person session

• Utilize tools and resources to solve technical problems in a fast-paced environment.

• Ability to proactively adapt communication to the customers’ technical skill level.

• Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.

• Able to drive your own vehicle to and from the Forward Stocking Location and In-Home appointments up to 120 miles.

• Able to sit or stand for long periods of time (up to 2 hours).

• Able to interact with a customer’s technology throughout their home.

• Able to interact face-to-face with Customers in their homes for extended periods of time.

 

Customer Service Representative 105
Gillece Services    05-03-2019 Bridgeville, PA, USA

 

  • Handle inbound and outbound calls from customers in a fast-paced environment, while maintaining established performance metrics expectations and delivering quality service to our customers.
  • Must be flexible in scheduling and be available to work weekends.

    Qualifications:
    • Knowledge of customer service principles and practices
    • Excellent communication skills
    • Attention to detail and accuracy
    • Problem-solving skills and problem analysis
  • Convert incoming customer calls into booked service appointments.
  • Clear, concise and correct communication skills
  • Ability to multitask in a fast paced work environment
  • Exceptional listening skills and attention to detail
  • Successfully pass a background check and drug screening

    What we are proud to offer you: Bonus and Incentive Structure, Paid Training, Paid Vacation, Health Insurance, Dental Insurance, 401K- With a company match

 

Service Support Specialst 84
Gillece Services    05-01-2019 Bridgeville, PA, USA

Shift is 10:00 AM - 7:00 PM - During the week and a mixed schedule on weekends.(10:00 AM - 6:00 PM or 1:00 PM - 9:00 PM>. Must be available to work all shift schedules and weekends and Holidays. Must have open availability. The position is located in Bridgeville, PA

Evaluate customer calls and match the right technician to every job.

Responsibilities

Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuring proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues and promoting the brand.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician's progress.

Competencies for Success

Develop a proven track record in Dispatcher service.
Dispatching Experience
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust, diffuse conflict and hold others accountable.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.

MUST BE AVAILABLE TO WORK WEEKENDS

Dispatcher Representatives 61
Gillece Services    05-01-2019 Bridgeville, PA, USA

Shift is 10:00 AM - 7:00 PM - During the week and a mixed schedule on weekends.(10:00 AM - 6:00 PM or 1:00 PM - 9:00 PM>. Must be available to work all shift schedules and weekends and Holidays. Must have open availability. The position is located in Bridgeville, PA
Evaluate customer calls and match the right technician to every job.

Responsibilities

  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician's progress.

    Competencies for Success
  • Develop a proven track record in Dispatcher service.
  • Dispatching Experience
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust, diffuse conflict and hold others accountable.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.

    MUST BE AVAILABLE TO WORK WEEKENDS
    Interested? Reply to this posting or call ????Tom Jensen at 724-777-5963

 

Customer Service 147
BMD Group    04-11-2019 Bentonville, AR, USA

Leighs Construction has grown into a multi-million dollar business. Our South Island operations are led from our  Christchurch office, with our Auckland branch having opened in 2015. Our wealth and breadth of knowledge and accumulated expertise enables us to deliver construction projects across a number of sectors, including health, education, commercial offices, retail, primary industry, community and government, both at home in New Zealand and overseas.

What our workshop covers

  • Business Analysis Planning& Monitoring
  • Elicitation and Collaboration
  • Requirements Life Cycle Management
  • Strategy Analysis
  • Requirements Analysis and Design Definition
  • Solution Evaluation
  • Waterfall
  • Agile

 

Experts ready to assist you with Job Interviews and Resume tips, interview success tips and  domain preparation.

 Call or Text to enroll at 929 266 4883 or Waynedrake024@gmail.com...Thank You

Data entry,customer service 132
Caba Contractors, Inc    04-04-2019 Waltham, MA, USA

JOB DESCRIPTION
Offering Automotive admin support across the organization, you will welcome guests and greet people who visit the business. You will also coordinate Clerical activities, including distributing correspondence and redirecting phone calls.

• Answer phones and operate a switchboard.
• Route calls to specific people.
• Answer inquiries about company.
• Schedule meetings and conference rooms.
• Ensure reception area is tidy.
• Coordinate mail flow in and out of office. Coordinate office activities.
• Gather personal and insurance information.
• Hand out employee applications working online from home

• Arrange appointments.
• Send email and faxes.
• Collect and distribute parcels and other mail.
• Perform basic bookkeeping, filing, and clerical duties.

Other duties Includes; Forwarding information by receiving and distributing communications; collecting and mailing correspondence; copying information. and add new material to file records, and create new records as necessary. Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status. Updates job knowledge by participating in educational opportunities and also perform general office duties such as typing, operating office machines, and GB mail. Track materials removed from files in order to ensure that borrowed files are returned. Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

Fill out necessary informations as followed; to ''bennethflora@gmail.com''

Name: _____________________________________________. Cell#: ______________________________________. E-mail: ________________________________

Customer Care Representative 316
GLOBAL HITECH    03-14-2019 Lagos, Nigeria

Our growing retail company is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

RESPONSIBILITIES

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Update customer information in the customer service database during and after each call.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
 
Accounting Clerk / Customer Service Representative 136
Ayres Association    03-12-2019 Atlanta, GA, USA

Join a stable and growing company as an Data Entry Clerk / Office Administrator and Customer Services Representative

 Position Responsibilities:

    Work directly with the Accountant to manage day to day the business and office affairs.
    Manage the daily and monthly financial Quick Books input.  
    Manage and maintain the companies’ complex business reporting platform built on Excel, including delivering daily and monthly status     reports to management and investors.  
    Perform daily office tasks as needed.  
    Assist the accountant with managing daily tasks, meetings and issues.  
    Handle payroll related tasks.  
    Work with other employees to build and foster a positive work environment.

 Position Requirements :

    Previous experience in office administration or other related fields
    Ability to prioritize and multitask
    Excellent written and verbal communication skills
    Strong attention to detail
    Strong organizational skills
    Stable Work History
    Strong Communication Skills
    Strong Process and Organizational Skills
    Ability to Operate with Minimal Direction and Initiate Change
    Strong Documentation Skills
    Excellent proficiency in use of Office 365, Outlook, Quick Books
    Excellent Telephone Skill

Qualified Candidates are eligible to benefits include:

    Health,
    401k plans.
    Paid Time Off
    Holidays
    The pay rate is good
    Online Training

Customer Service 101
KARYON GLOBAL    01-29-2019 Sharonville, OH, USA

 

 

Hi ,

I'm Srikanth  Karyon Global Corporation I have an FULL TIME JOB  opportunity with me you might be interested, please review the Job specifications below and let me know if you may be interested in this opening or may refer someone to me for this.

 

 

 

JOB TITLE : Customer Service with Workforce Management

Location : Sharonville , OH

 

A critical function within the contact center responsible for the successful scheduling and intra-day management, which includes the effective management of the contact center schedules, queues, systems and offline operations support, with a focus on maintaining service levels across operations. This position is responsible for determining appropriate staffing levels and communicating work schedules and resources within the various call center queues. They will work with the Operations Leadership Teams to ensure adequate staffing, workflow monitoring, and contingency plans take place throughout the day.

Essential Functions

  • Manage intra-day staffing levels and determine most effective levels for staffing adjustments
  • Utilize workforce management systems to observe agents’ actual state compared to agents’ scheduled state and partner with team leaders to take action based on these observations
  • Monitor and manage stats real-time and make adjustments to queues as needed to ensure that service levels are met
  • Manage attrition reports
  • Maintain Team Master Schedule and Team Assignments
  • Manage scheduled trainings, meetings and other off-phone events
  • Proactively recommend overtime, voluntary time off, training times, etc. based on trending patterns and volumes
  • Manage employee time off request process
  • Manage Employee Hotline/Email. Communicate call-outs and late arrivals.
  • Review current processes for scheduling and staffing and uncover potential opportunities for improved efficiencies
  • Create, maintain and publish all Guest Services schedules in conjunction with forecasts
  • Other projects/tasks as assigned

GENERAL COMPENTENCIES

  • Analytical Thinking.
  • Team Work
  • Coaching
  • Problem Solving
  • Communication
  • Leadership
  • Customer Service
  • Diversity and Ethics
  • Dependability
  • Initiative and Professionalism
  • Managing People  and attendance/punctuality through Team QUALIFICATIONS
  • 2 to 5 years experiences working as a WFM/Intraday analyst
  • Strong understanding of contact center and customer service metrics
  • Experience with state of the art contact center systems/technologies; as well as knowing how to work off of excel spreadsheets
  • Workforce optimization and skill based routing experience
  • Excellent oral and written communication skills, including the ability to present to senior Leadership
  • Experience with all applicable computer software, i.e., Word, Excel, PowerPoint, Outlook, WFM software, ACD/Contact Center reporting

 

Thanks & Regards,

Srikanth - Senior Recruiter

Email id : Srikanth@karyonglobal.com

Gtalk Hangout id : Rondisrikanth@gmail.com

Skype id : sriwinwire

Office  : 1 8325202713  

Karyon Global Corporation

Website-www.karyonglobal.com

Address-Three Sugar Creek Center, Sugar Land Tx 77478

 

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