Key Responsibilities Identifies, records and reports on all IT components that are under the control and scope of Configuration Management Ensures incident management by restoring normal service operation at the earliest and minimizes adverse impact on business operations Ensures standardized procedures are used for efficient and prompt handling of all changes Identifies and measures key performance indicators, recommended solutions to evaluate if changes are achieving desired results Ensures problem management, identifies cause, initiates action to fix errors caused by the IT infrastructure and prevents their recurrence; Conceptualizes IT infrastructure related strategies at multiple levels (Technology, Geography etc.), their alignment with business, redesigns existing processes, creates and implements new processes to achieve operational excellence
Job Requirement Possesses knowledge on market trends, processes, constraints, regulations, solutions, products and services relating to Infrastructure Management Services. Good grasp of technology and tools used for development Identifies, analyze, understand, influence and implement decisions from a financial perspective to achieve stated objectives. Fair understanding of project management skills Understands resource requirements, estimates and forecasts future needs, and fulfills work force needs. Ability to manage the financial, people and other infrastructure
People Interactions Within own team or department at operational level. Contact with user/customer at peer / first /middle management level.