Business Analyst, requirements gathering, SQL, End user Training, Documentation
The Senior Business Analyst is responsible for collaborating with the EOE/EEC Organization, Business SMEs and stakeholders, Project Managers, Quality Assurance, and Developers in the process of creating and documenting business and data requirements and training materials.
Collaborate with the business to understand strategic goals and objectives, define requirements, assess product fit to business needs, and reengineer business processes as needed.
Collaborate with the technical team to understand the data design of the application, and apply that knowledge to define data requirements related to the new functional requirements.
As a member of the team, adhere to the organization’s methodologies and standards, and also propose improvements based on business and data analysis best practices.
Fulfill requirements with high quality and customer satisfaction
Conduct all interviews and meetings needed to document current business process.
Assist in the development of and approval of the business process documentation.
Help team members elaborate their requirements; analyze gaps, permutations, inconsistencies, constraints, assumptions, and risks so that requirements are clear, concise, etc.
Participate in Change Management processes to assess and advise on the impact of release and data requirements being changed, added, or dropped
Provide support to the QA and Technical Writing resources to write test scripts and provide content review for necessary training and user manuals
Advise QA of test coverage needs for each release's functional requirements.
Review test cases, expected results, and actual results to ensure that the spirit and intent of all functional requirements are being met.
Develop training materials geared toward end users.
Schedule and administer training sessions for internal user and end users using a variety of training techniques such as in-person presentations, webinars, and videos
Collaborate with development, QA, and business users to execute UAT testing.
Review deliverables related to new releases
Proactively raise issues and offer solutions.
Participate in daily scrum meeting to discuss current tasks and status.
Submit weekly status reports.
Education and Experience Level
At least 7 years of professional business analysis experience.
Degree required (business or technical degrees are preferred).
Thorough knowledge of tools and processes used for Requirements Analysis and the Software Development Lifecycle Process.
Thorough knowledge of tools and processes used for Data Analysis, including in-depth knowledge of SQL, with an ability to read and understand SQL code and stored procedures.
Expert working knowledge of SQL Server and SSRS.
Strong prototyping, visual design and interaction design skills.
Proven track record working on large-scale projects with diverse stakeholders and with cross-functional teams.
Pedagogical experience and understanding of different learning methods and approaches to instruction.
Familiarity with both Waterfall methodologies and Agile principles (Scrum methodology) a plus.
Experience related to attendance and billing systems would be a plus.
Experience related to child care systems would be a plus.
Experience related to digital learning would be a plus.
Experience creating and editing training videos would be a plus.