Company Details

Broad soft Technical Support Engineer

Job ID

: 20175

Location

: Middletown, NY 10940, USA

Salary

: Not Specified

Job Views

: 70

Posted

: 05-16-2018

Key Skills

BroadSoft BroadWorks Technical Certification, troubleshooting in Linux,Experience in VoIP, Domain 2.0 AT&T; Integrated Cloud (AIC) Platform

Job Description

 

The Engineer will act as the Single Point of Contact for multiple realms:

 

  1. Development of lab and field environments (instantiation, configuration, upgrades, capacity augments, etc.)
  2. Certification of the application complexes within Lab and Field environments to ensure that that Platforms are meeting design specifications and support project/service requirements.
  3. Ensure that the Platforms are Operating optimally and handle escalations for customer/production issues from Operations (Tier 2) and Advanced Technical Support (Tier 3) groups.
Job Category
Information-Technology
Employment Types
Contract - W2
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