Broad soft Technical Support Engineer
: Middletown, NY 10940, USA
: Not Specified
BroadSoft BroadWorks Technical Certification, troubleshooting in Linux,Experience in VoIP, Domain 2.0 AT&T; Integrated Cloud (AIC) Platform
The Engineer will act as the Single Point of Contact for multiple realms:
Development of lab and field environments (instantiation, configuration, upgrades, capacity augments, etc.)
Certification of the application complexes within Lab and Field environments to ensure that that Platforms are meeting design specifications and support project/service requirements.
Ensure that the Platforms are Operating optimally and handle escalations for customer/production issues from Operations (Tier 2) and Advanced Technical Support (Tier 3) groups.
Contract - W2
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