We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
? Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
? Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
? Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
? Building lasting relationships with clients and other call center team members based on trust and reliability.
? Utilizing software, databases, scripts, and tools appropriately.
? Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
? Making sales or recommendations for products or services that may better suit client needs.
? Taking part in training and other learning opportunities to expand knowledge of company and position.
? Adhering to all company policies and procedures.
-Demonstrated customer-focused, service
-Successfully achieve performance goals.
-Maintains best practices and policies.
-Answer incoming calls from current customer base and take the extra mile to engage customer to ensure customer specification ordered is accurate to the need
-Communicate internally all necessary customer requests/changes, usage patterns, service issues etc.
-Understand and support customer needs creating ongoing customer relationship
-Ongoing research and knowledge of company products offered to optimize customer satisfaction
-Minimum of High School diploma or GED educational background.
-Dependable, punctual, and reliable are a must for the position
-Proven customer service or client services support
-Meet all accuracy standards and service observation (quality monitoring of calls)
-Strong phone contact and active listen skill, written and verbal communication skills are essential
-Attention to detail
-Must be able to work in the US
? High School Diploma or equivalent.
? More education or experience may be preferred.
? Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
? Understanding of company products, services, and policies.
? Proficiency with computers, especially with CRM software, and strong typing skills.
? Ability to ask prying questions and diffuse tense situations.
? Strong time management and decision-making skills.
? Adaptability and accountability.
We are seeking a "Software Developer" in Gardendale, AL. Please review detailed job description given below:
General Job Overview:
The Thermal Analyst will provide thermal analysis on the SLS Core Stage program with 10 years experience in thermal analysis to assess hardware performance and factory anomaly support with technical skills that include use of Thermal Desktop, SINDA/FLUINT, SpaceClaim, TD Direct and TRASYS analysis tools as a minimum. Thermal Analysis to support the production and drawings and to evaluate special request for Thermal Analysis from internal and external customers as necessary to address design changes/concerns.
Position: Assembly Specialist
Location: Huntsville, AL 35824
Duration: 6+ Months
Vision Test required
Vision Requirements: Color Vision, Level 2; Visual Acuity, Near 20/20 and Visual Acuity, Far, 20/30
Position: Medical Technologist (Full time)
Location: Mobile AL
Pay rate: $17 – $33 (According to experience)
Shift Time: 3:00 pm – 11:30 pm. Schedule is M-F, Rotating weekends
The Engineering Associate (EA) I & II is an entry level position up through 4 years of professional work experience. The EA Performs assignments designed to develop professional work knowledge and abilities, requiring application of standard techniques, procedures, and criteria in carrying out a sequence of related engineering tasks. Limited exercise of judgment is required on details of work and in making preliminary selections and adaptations of engineering alternatives.