Jobs In Alabama

Service Desk Manager 8
Segue Technologies Inc    09-17-2018 Fort Rucker, AL, USA

Position Summary:

Segue Technologies seeks a qualified ARTS/GTIMS Service Desk Manager. The selected candidate will join DSA's on-site support team as manager. This position requires weekend and/or nighttime hours per mission requirements. This is a full-time position, located at the US Army's Aviation Center of Excellence (USAACE), Fort Rucker, AL.

 

Job Duties and Responsibilities include but are not limited to:

·         Responsible for tracking and reporting team efforts in resolving user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of GTIMS capabilities

·         Lead a team responsible for customer, syllabus, courseware and database support

·         Provide troubleshooting support for GTIMS functions at the user level

·         Provide training to new users as well as training that introduces new upgrades, functions, and releases

·         Assist with loading and configuring GTIMS client application on user workstations

·         Assist in deploying software releases, upgrades and patches

·         Perform software testing of GTIMS system and database administration as needed

·         Additional tasks as required

 

Required Skills:

·         Bachelor's degree in IT Systems, Engineering, or other field plus 3 – 5 years of related experience, or equivalent combination of education and experience

·         3+ years of experience in Service Desk, Help Desk or Customer Service support; troubleshooting and technical support via phone, web-based tools, and email

·         Proficiency with Windows Server 2008, and Exchange 2010

·         Active Directory, Linux, SharePoint, virus removal, troubleshooting and wireless connectivity issues experience

·         Good customer service skills such as verbal, interpersonal and written communication

·         Ability to interact with senior leadership

·         Working knowledge of networks and the interdependencies between networks and the desktop and other user platforms

·         Good leadership and motivation skills in order to help lead and drive a very busy Helpdesk

·         Experience in process of maintaining and improving quality of the Helpdesk function by participating in the appraisal system, and the Training and Development Plan of staff

·         Manager/Supervisor experience

·         Must have an active NACI or higher clearance

 

Desired Skills:

·         Active Secret Clearance

·         Experience using ARTS/GTIMS

·         GTIMS, ARTS or JPATS/TIMS experience

·         U.S. Army operations experience

·         Must possess a strong background in Ft Rucker Aviation training and Army Aviation Operations

·         Logical approach to problem solving and troubleshooting of complex systems

 

Segue Technologies, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit our website, www.seguetech.com/careers, to submit an application.

Device Test Engineer 162
Computech Corporation    02-08-2018 Birmingham, AL, USA

Position: Device Test Engineer / Product Engineer

Location: Birmingham, AL

Duration: Long Term

Job Description:

(Education, Experience, Knowledge, Skills)

Minimum 3 years applicable LTE work experience including:

·       Experience in wireless technology related product engineering and/or product development 

·        PC experience including PowerPoint, Excel, Visio and network compatible application and test tools

·         Strong handset hardware and software (Android, iOS, etc.) background

·         Experience with analyzing RF KPIs using industry standard tools

·         Software UI experience

·         Sound understanding of Push To Talk - PTT (LMR, Tetra, WAVE, Kodiak) including Broadband PTT experience desired

·           PTT Console experience desired

·           Experience with Device Management (DM) preferably with Nokia CDP or IMPACT

Major Job Responsibilities:  

·             Work directly with product vendors to secure latest products and software releases

·              Provide second level vendor support

·              Work closely with RAN techs to troubleshoot UE issues in the field

·              Secure analysis tools and develop test scenarios to provide UE KPI test procedures and results

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