What does a great Technical Business Analyst, Staff do?
The position of a Technical Business Analyst, Staff on the Special Projects Team is a highly specialized position with a wide variety of challenges and responsibilities.
You will design and document workflows, processes and provide solutions to new business unit ideas, trends, and concepts. The analyst understands the business requirements and processes, and then translates them into particular project requirements.
In this role you will have the opportunity to work with very talented, dedicated and knowledgeable people in implementation services, operations and information technology to provide common solutions across the organization.
By utilizing your skills in business analysis, quality assurance testing, documentation, teamwork and effective communication and training skills your contributions will help the team in making the implementation team more effective in performing their jobs.
You will play a key role in ensuring that client Output Solutions client implementations are successful and standard processes are followed and improved when and where necessary – bettering our processes, tools, methods and resources is a key effort.
The best part about the job is knowing that you have made a positive impact for the implementation team which allows them to provide better service to the customer.
Responsible for the installation of client products and systems and the conversion of Client data and systems to complete functionality
Completes work assigned to project teams engaged in solution delivery
Acts as liaison with other departments, divisions, and organizations
Ensures that the design, scope and high level estimates for solutions are appropriate
Accepts responsibility for resolving problems escalated by clients
Applies program management standards to ensure client satisfaction
Uses strong analytic skills to solve problems and make decisions based on limited precedents or guidelines
Basic Qualifications for Consideration:
Bachelor’s Degree in business or equivalent field related experience
Minimum 5 years’ experience required
Self-directed and collaborative approach to creating solutions and issue resolution
Skilled in MS Word and Excel. Effective communication skills, oral and written
Solid implementation aptitude and organization skills. Ability to analyze and document complex business processes.
Ability to think analytically and should be a problem solver and make effective decisions under pressure.
Ability to provide effective training or mentorship to associates and teams.